Fitbit OS 4.1.3 Firmware Update (70.80.0)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.3.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[Jgordon1]

This new update is to stop the bricking you guys crested with the last update that you won't take responsibility for right? So now you can act like you didn't just brick thousands of our devices and give us a **ahem**ty coupon to buy a new one. What would I buy? Your versa series has no gps. Who does that? What fitness tracking company doesn't want to track fitness? It isn't even a good smart watch without fitness. No ability to answer calls or reply by voice or typing. So it isn't a real smart watch, not a real fitness tracker. What the F is it? A fake look alike apple watch?? My ionic at least had some notifications and fitness tracking with gps. You don't have another device that does those things. And no I won't buy another ionic. Why? I got one. You broke it!! 

[Rosco200]

Apologies if I’ve posted this several times. I seem to be having technical difficulties with the forum. Below is the view of Fitbit technical support. 

We appreciate you share with us your thoughts and thanks for your feedback. 

As previously mentioned, there's no current issues for updates breaking a device. Feel free to update your Ionic.

Please let us know if there's anything we can do to assist you.​​​​​​​

[Rosco200]

update from customer services 

“there are no current issues for updates breaking a device”

“Feel free to update your Ionic”

BUT no acknowledgement of what happens if my out of warranty Ionic happens to break. 

[Hubeekm]

It is now over a week.

Ionic has been updated to brick over 50 times and still only a watch that only tells the time.

Fitbit tells me that my app is out of date but this does not update.

The problem is Fitbit Ionic not updating fro 27.70.8.0.

It has done 4 factory resets but still not going any further.

My app is version 3.21 which was updated 1 May 2020.

This is update for EVERYONE thats thinks of updating Fitbit Ionic.  DON"T DO IT YET.

[Ohat1]

Hi all, updated to the latest firmware last week and did not notice anything for 3 days when it would not sync with the app. I had to reset it loads of times and it still will not work, now I found this thread and realize my ionic is Not the only one with this issue. I have factory reset and I cannot pair the ionic with the app as it is stuck on connecting to Fitbit when I add in the 4 digits from the ionic to the app on my IPhone. I have wasted hours on this. The thing is it was working fine until I updated to the latest firmware. Support better sort this as I know have a Fitbit ionic that won’t even tell the time never mind track my fitness

[Hubeekm]

Another 3 and half hours with another 10 updates but still not working.
Good night everyone

[ragerber]

My attempt to update last night seems to have broken my Ionic. I started the update with the Ionic connected to power. When I woke up this morning it was stuck with the logo on the screen. The display goes on an off about every 10 seconds. None of the resets, hard or soft, do anything. Fortunately, it is still under warranty so Fitbit says they will replace.

[Ohat1]

Fitbit support said to me I had to wait to see what there specialist team come up with as a fix. Told them I was not happy about that.

[YojanaFitbit]

Hi everybody, thank you for getting back to us. Your feedback is greatly appreciated and we have sent this information to our team. 

As mentioned before, if you already have a case open with our team please wait until you get a response. Sorry the delayed and thank you very much for your patience. 

@ragerber thank you for sharing this information. I'm glad to hear that you got that information from our team. 

@Atkinsound welcome to the Fitbit Community Forums. Thank you for sharing this information. Please try these steps: Why isn't my Fitbit device's battery charging? Later on try to restart  your Fitbit Ionic one more time. If this doesn't work, you can attempt the factory reset on your Fitbit. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone.

@miaconis thank you for getting back to us, sorry for the typo, you can check again in this help article: Why isn't my Fitbit device's battery charging? 

@Piste thank you for confirming that you've follow those steps and it didn't help to fix the sleep information. I've requested a case for you, our team will be getting back to you shortly.

@Hans2vt  thank you for getting back with this information. I can't see your personal information but you can share a picture of the issue following these steps. Are you having the same issue that @Hebrews12-1 is reporting? By the way @Hebrews12-1 thank you for sharing this information. Please let me know if the restart helped you to track your routes in a better way. Confirm if you Ionic reports the same information when you sync your Fitbit with the Fitbit app. 

@dyzzle sorry about the issues that you're having with Ionic since last year. I noticed that you have a case open for this situation, please reply to the last email that you got from out team. They will be glad to keep assisting you. We really appreciate the time you took to share your feedback.  We're actively reviewing your responses and providing feedback to our product development team.

@Jgordon1 @Rosco200 Thanks for sharing you feedback. Please keep communication open with our team, they will be checking what happened in each case. They can also give you more details about Fitbit warranty, you can read more details about it here.

@Hubeekm thank you for trying those steps. In this case, we recommend to share this information with our team. So they can help you with this situation, our team will be glad to keep assisting you.

@Ohat1 thank you for contacting our team to fix the syncing issues that you're Fitbit is having. Sorry to hear about situation, we really appreciate you feedback.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

Let me know if you have more questions, I'll be glad to keep assisting you.

[Hans2vt]

see screen shotes of my GPS track that had problems.  I can email the GPS file exported from Fitbit also tell me where to email that.  

[YojanaFitbit]

Thank you for sharing this screenshot @Hans2vt. It doesn't seem to be the same problem that this other user is reporting. Did you tried to restart it? Confirm if you're having issues with other exercises so we can report it with our team.

[FBJL]

I started having other issues after the update. Problems with syncing which a reset fixed. Then I noticed the battery seemed to be draining very quickly. I had it charging over night and it the morning it seemed dead and the screen was black. I thought it didn’t charge, but after the three finger reset it came back with a full charge, but the the battery was drained by the next morning. I didn’t charge it back up for several days. Then when I did it never came back. I have tried all the recommended Fitbit support articles to get it back, but it’s completely dead.

[FBJL]

My warranty ended in December. I have owned other Fitbits and they should last much longer. I’m actually wearing my old Charge HR2 now. It still works. I’m not a happy customer. I just can’t see myself plunking down more money for another Fitbit even with a 25% off coupon. I should have gotten at least another 1.5 to 2 years out of the Iconic.

[YojanaFitbit]

@FBJL I understand where you're coming from. Sorry about this inconvenience, but if you need more details about your warranty options I can request a ticket for you. They are in charge to check this details.

[FBJL]

I am reposting my original post, but without the content that triggered the moderator to remove it:

unfortunately my Ionic updated to 70.7.27 and at 18 months old it is bricked. This was my 3rd Fitbit. My husband’s Ionic updated to 70.8.0 and his is working just fine. I understand that sometimes firmware or code has an unknown bug with unintended results. It happens to all technology companies, but how they handle it makes all the difference for their customer’s experience. I am extremely disappointed that Fitbit is not owning up to their mistake. I don’t know who is handling customer satisfaction, but Fitbit needs to make a leadership change. They also need to look at their QA/QC. A 25% discount off a new purchase is not going to fix this issue for me. I would have to be daft to spend another couple hundred dollars on a product that may only last 12 to 18 months. All this has done for me is cement my decision to look at competitive products. It’s very disappointing. Over the last five years I have personally purchased about 8 Fitbits for myself and my family. I have directly influenced the purchase of another 10 additional fitbits by additional family members and friends. I would have been happy to keep buying fitbits in the future as new technology comes out, but sadly that will now not be the case. There are other apps that I can use to sync up data from other devices while I transition my family and friends to a competitive product. There seems to be a number of other Fitbit users that are experiencing a number of different issues, but similar to my issues, that all seem to have the 70.7.27 update as the common factor. Thanks Fitbit, it was a good “run” until now.

[ThijsBlackwood]

Since may 23 the sensor of my fitbit ionic is not working anymore. No heart rate, no steps. reset the ionic. Tried all the steps including factory reset, but no result. Since the factory reset the app mentions an update of the firmware. But the update doesn't work.I begins installing and then stops. I only had to charge the watch after three days, but now i have to charge before the end of the day. And since this evening it won't charge, so I can't use it anymore. It looks like the watch is broken. The shop where I bought it gives 2 years warranty, but I bought it 2 year and 5 months ago. So no warranty. It's rediculous. Ik looks like you make the watches so they work for 2 years, and quits after that. So you must buy a new one.  I really doubt buying a new one. What is the use if it only lasts two years.. I'm better off weith an apple watch, but with disadvantage that it's only works with an iphone.

Best regards, Thijs van Hoiut

[Atkinsound]

My Ionic has restarted but now my gps is losing connection in the middle of excerdise.

Sent from my iPhone

[Stephan71]

I would hesitate to do the update, that is what messed up my IONIC and after reaching out to help desk, my IONIC is no longer functional!

Fitbit has offered me a 25% discount on an update they sent out and now I am out of a watch I really liked.  Disappointed in Fitbit on this.

[Stephan71]

I support you Steve, I am in the same boat!  Good luck!

[YojanaFitbit]

Your feedback is always welcome @Stephan71 @ThijsBlackwood and @FBJL. Sorry about the inconvenience you're having with your Fitbit. As mentioned before, feel free to get in touch with our team since they can check your warranty options.

@Atkinsound sorry to hear that you're having issues with GPS when tracking your activities. Have you tried the suggested steps here: Why isn't GPS working on my Fitbit device?

See you around.