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Fitbit ionic stopped working!

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‎08-11-2020 00:25

‎08-11-2020 00:25

Hello,

 

my fitbit Ionic stopped working after i was swimming. can anyone tell me how can i return it or how can i access warranty ?

 

Br

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‎08-11-2020 00:32

‎08-11-2020 00:32

The first step in a warranty claim is to contact customer support via contact.fitbit.com

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‎08-11-2020 23:44

In response to SteveH

‎08-11-2020 23:44

Thnak you, but there is no number  and there si no place when i can open a Case for a broken Ionic.

Can somebody give me a phone number for custommer support or an email ?

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‎08-12-2020 01:58

‎08-12-2020 01:58

Mine has done the same, and it was a replacement as well. Started with the screen dimming and then not scrolling. Now it does not charge or work. Tried all the usual resets and nada. Emailed and messaged support on twitter and again nada. Very poor service, and blaming covid. Doesn't take much to answer an email

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