help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic stopped working!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2020 00:25

‎08-11-2020 00:25

Hello,

 

my fitbit Ionic stopped working after i was swimming. can anyone tell me how can i return it or how can i access warranty ?

 

Br

Best Answer
0 Votes
3 REPLIES 3

‎08-11-2020 00:32

‎08-11-2020 00:32

The first step in a warranty claim is to contact customer support via contact.fitbit.com

Best Answer

‎08-11-2020 23:44

In response to SteveH

‎08-11-2020 23:44

Thnak you, but there is no number  and there si no place when i can open a Case for a broken Ionic.

Can somebody give me a phone number for custommer support or an email ?

Best Answer
0 Votes

‎08-12-2020 01:58

‎08-12-2020 01:58

Mine has done the same, and it was a replacement as well. Started with the screen dimming and then not scrolling. Now it does not charge or work. Tried all the usual resets and nada. Emailed and messaged support on twitter and again nada. Very poor service, and blaming covid. Doesn't take much to answer an email

Best Answer
0 Votes