Google pixle 3 xl Bluetooth problem

[Koda604]

I have the Google pixle 3 xl and my ionic will connect to the Fitbit app and show up on my Bluetooth but it won't connect to my Bluetooth

[YojanaFitbit]

Welcome on board @Koda604  Sorry to hear about the inconveniences you've been having with your Charge 3. Thanks for taking the time to troubleshoot this syncing difficulty, I appreciate the details on yous post! 

It's a good sign that your phone's Bluetooth can detect your Fitbit. Fitbit trackers connect directly with the Fitbit App, so we need to check a couple of things fist to make sure they will communicate successfully. 

• Make sure that your Fitbit app is up-to-date
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. 
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date. 

Depending your Android device, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If those steps don't work, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. Restart your Ionic by following these steps. 
5. Uninstall and reinstall the Fitbit app and then try to sync again.

Hope this helps, keep me posted!