How to Email Customer Support?

[Minkah]

Is there no email address for fitbit customer service anymore? All I found is twitter and phone support. I don't use twitter and don't want to sit on an endless call begging for help. My list of issues with ionic is growing daily so I need to open a case and see if support can help or if I should give up and return it. Thanks 

Moderator Edit: Updated Subject for Clarity

[galivantstom]

I can't find it either. My Versa simply can't be charged. Whether it's a fault ing charger or the Versa, is one question...how do I deal with it?

One complaint With regard to the charging issue there is no way to find out if the unit with our removing it from it's charging block. The fitbit Versa is the only personal electronic device that allo0wds the user to confirm that it's charging by having to remove it from it

s its charging bock. Not my Apple MacBook, I hones, iPad, not my Samsung 7  "tablet, not my Motorola phone, etc. ALL of these device allow me confir4m that my device charging. My Versa does not.

If this the best fitbit can do then my next watch will be an Apple Watch. 

[drchris]

I just got an Ionic.  Other than not recording H2O correctly what else is happening.

[Clank]

Why is my weekly summary always incomplete.  Today was the worst as it recorded only 1000 steps for last Sunday and nothing else for the rest of the week.  How can I get this to be accurate?

[LizScott02]

https://contact.fitbit.com

[Goodwood427]

Not that I could find....

[MackTheKnife2]

email https://contact.fitbit.com

Drats, the forum changed that address! Email address is (remove all the quotes and spaces) "fitbit-support" "@" "fitbit" ".com".

Moderator edit: merged reply

[Amy230]

I bought my watch in the United States but I live abroad in Egypt (and now am stuck due to Covid-19) The online chat doesn't work for some reason.  It just pops up with an error every time.  I don't have twitter.  I can't call the call center because that would be insanely expensive to make an international call.  My warranty expires in a couple of weeks. I was planning on returning it when I got to the States but now I'm stuck abroad.  It would cost several hundred dollars to have it shipped back from Egypt even if I could contact Fitbit about how to do this. I'm quite certain they wouldn't want to pay to have the new one shipped to me here either. They need to have some form of electronic communication that works. Is there a secret to getting into contact with a human at the Fitbit company electronically?

[sammy22]

Hi if you need to email fitbit 

here is the email 

https://contact.fitbit.com

hope this helped!

[BN47]

Thanks for Fitbit email address.

[Hydman]

No there's not an email link on that page

[matt11]

How do I stop these emails?

[Michiganfan]

This happens to me all the time I have found a lower stride length works better

[ritabel]

I don't see an "Email us" link on that page. 

Thanks!  Why on earth is it so hard to find an email contact option?

Moderator edit: merged reply

[matt11]

I posted this question years ago.

[Xeovar]

As per today, there is no email support for fitbit. Even if  you send an email to address above all you get is this:

Subject: Attention: Email support not available

Thanks for contacting Fitbit Customer Support! We know issues are no fun and are here to help. For the fastest answers, start here:

While we’re no longer offering support by email, if you don’t see what you’re looking for or need additional support, you can always chat with us online or give us a call.

[jfe]

@BN47's link worked fine (4th. posting in this thread). Fitbit responded within an hour.

ps.

And already got a replacement confirmed! (same afternoon)

[LunaDillewyn]

Hi there, that button is gone now, and it gives me an error saying that the link is no longer valid. My issues are growing long too but I can’t wait on a call or live chat waiting list forever because I have schoolwork. If you could help again that would be great

[Bernieo3]

Did you get an email address as I have lots of issues with my Versa 3

[LunaDillewyn]

Hey there,

I did, here’s the email address:

https://contact.fitbit.com https://contact.fitbit.com

Always,
Annika

[MackTheKnife2]

Annika,
Your posted link is a web page. Do you have an actual email address you can post here, please? You may need to add (dummy) space(s) for it to show here.