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Ionic GPS Inaccuracies

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Hi, 

I'm a new Fitbit user, bought an Ionic on Monday and I'm having some issues with the GPS. Went on a couple of runs (at a track) and the gps seemed to be completely out both on the distance travelled and pace per kilometre.

I'm a long time strava user so yesterday I went for a run with both the Fitbit Ionic going and the strava on my iPhone running at the same time. Here are the results:

Strava - 7.9km   @ 4:15/km

Fitbit - 7.2km     @ 4:34/km

 

The difference of 0.7km is quite big and the difference in pace is also worrying. I waited till both had connected to gps before starting the run and I run in London where gps signal should be good. 

 

Is my Fitbit Ionic GPS not working correctly? Any help/advice would be appreciated. 

Thanks

Matt

 

Moderator Edit: Updated Subject for Clarity

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@BahGahWah GPS is being used to periodically update stride, and Fitbit might argue that is key to getting accurate distance when steps are multipled by stride. 

 

I agree with you, my assumption and inference when reading Fitbit marketing blurbs is that GPS track is used to directly calculate distance. But it is equally valid to infer better GPS is providing better stride data, which then provides better distance calculation. 

Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze

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Update: Following the tech support contact last week, Fitbit folks tested my ionic and  found that the GPS chip was faulty. I was promptly sent a replacement device which arrived within 2 days.

 

I went for my first run with the device and I am pleased to say that the running stats and map is much more accurate.

 

Thank you team Fitbit for your prompt response and providing the replacement. You have gained a customer (or many) for life! 

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Here's a theory: during it's engineering phase, due to the design constraint of antenna placement in the Ionic, Fitbit realized the Ionic would have problems maintaining GPS connection (witness the many threads complaining about loss of connection during exercises). Go ahead and google ionic antenna.

 

I believe they worked around their known issue of unreliable GPS signal by implementing the software solution of Distance = (Step Count * Stride Length). By using GPS, when available, for measuring stride length they could still advertise it as a GPS device, which is very important to athletes.

 

The result is a device that works adequately for most needs. But not for competitive athletes who employ race strategies involving varying strides.

 

Part of what gives me confidence in this is how well, in comparison, my Surge performs - especially during races. It continually gives pace and distance information that I can utilize. Plus it maintains GPS connection for 3+ hours at a time - something my Ionic has never come close to doing.

 

And the Surge's antenna? It's built into the band, seemingly a better design solution. But this would not allow for interchangeable bands, something most people want.

 

If I'm anywhere close to correct we really shouldn't expect Fitbit to come up with a solution to the issues we've surfaced here for the past six months. We should accept the Ionic for what it is. Competitive athletes should beware.

 

 

 

 

 

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That seems to make sense to me...unfortunately.

 

If this is the case, it would be nice if Fitbit would give us some inkling so anyone who is holding out for a fix can move on...although I'm sure that won't be happening.

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@bmw54wrote:

Here's a theory: during it's engineering phase, due to the design constraint of antenna placement in the Ionic, Fitbit realized the Ionic would have problems maintaining GPS connection


Also possible that fitbitOS has bugs, affecting GPS reliability. Or the GPS module needs a firmware update to reliably support the CPU and fitbitOS. 

 

Or it could just be that Fitbit wants consistency among all the trackers, and someone in charge insists on using "steps x stride" to estimate distance.

 

Or someone in charge decided that best assumption is steps are more accurately measured than GPS, and to use that for distance with the added benefit it means consistent distance estimation across entire tracker/smartwatch lineup. 

 

Or someone in charge decided that you could reduce power consumption by estimating pace/distance using steps and periodically updating stride (using GPS).

 

Just a few other possibilities off the top of my head, for what its worth...

 

p.s. I work for a company that among other things, fixes driver issues in systems that use Linux and Android. You might be surprised by what can and does go wrong, and how much time it takes to identify root cause and fix things. 

Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze

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Does not have GPS  issues for cycling and HR monitoring is good and distance in gps works fine.

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I find that is not true with mine. 

I've tried it multiple times in bike mode and the distance is still off.

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The GPS on my Ionic worked very well until the new update. Prior to that on hiking routes I knew well and knew where each km was the Ionic was spot on. After the update it's really off, differing by almost 1.5km on the total hike. The pace is out too. Before the update my walk pace was around 9 min 30 sec for a km and now it says 8mins 40secs. I wore my Surge today as well and it recorded 9min 35sec against the Ionic's 8 min 45sec. Total distance on Surge was 12.74km but on Ionic it was 11.65km! The hike on the map is recorded as approx 13km.

Something awry with the new update as before I updated the Ionic was more accurate.

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My today's run tracked by fitbit as 9.82km, exported tcx file and different tool shows 10.12km. That is 200m difference. In my opinion unacceptable. Once again proves that fitbit does record our runs using gps, just can't use that data properly.

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@Kierownikwrote:

My today's run tracked by fitbit as 9.82km, exported tcx file and different tool shows 10.12km. That is 200m difference.

 

 

Think that's 300m difference and not 200 🙂


 

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I think I am going to be contacting Fitbit for a refund shortly... I'm way past the point where I should be able to return it, but the results continue to be disappointing with no end in sight.

 

I ran a 30km race on the weekend where the known distance for most runners is 30.4-30.5km (due to tangents etc).

Strava (on my phone) logged me at 30.49km.. Fitbit as usual was quite a bit lower at 30.12km... A 370m difference... It's only about 1-1.25% difference... but it is ALWAYS 1-2% short... It was short when they were using stride length to help calculate distance, and it was short when the only use GPS...

Exported TCX file shows 30.4km...  If Fitbit can't give me consistently accurate results, then what use is it?

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Going to the options and picking domenate hand and wearing it on your left hand if left handed, or right hand if right handed.and just maybe more accurate readings. So have you guys tried this? Most people wear watch on the left hand, will try it on your other wrist.

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@Denodan that's back to using steps to calculate distance. The GPS doesn't care which hand it's on.

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I wear it on my right hand (dominant) and it always measures short. I also tried cycling mode and that was terrible. 

 

To me me it seems straight forward to fix as the device is tracking correctly, it’s just the software not reporting it correctly. Why can’t it simply use the distance from the tcx?

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It is mysterious isn't it, perhaps there's something more fundamentally
wrong with the way the watch works, and the running, or bike program isn't
actually allowed by the OS to access GPS data often enough.

Another thing that I find mysterious is that the "current pace" reading is
all over the place. If it's really basically just counting steps to
calculate, pace and distance then why doesn't the watch calculate current
pace without a problem? (I know pace would be affected if steps were
missed, but for me the watch measures steps pretty accurately).

I think the various programs on the watch may not be able to access sensor
information quickly enough. When I run, for example, I get the watch to
give me cues every half mile, and they're always a bit late, by a few
seconds. Also, if I have the dashboard app running on the watch, to see how
many steps I've done in an hour, and I start walking, the number of steps
isn't incremented smoothly, but stays put, then jumps by 50 or so. This
makes me think that the dashboard app doesn't have anything approaching
continuous access to the step sensor.

This could all be just bad app programming, but what we're asking for could
just be fundamentally impossible with the watch as it stands.

One thing that Fitbit could definitely do, assuming the tcx info is largely
correct, is accurately display the paces/distances once the activity is
finished. This might lead to more problems with customers once they see
that the stats they get while running aren't the same as the ones they get
at the end of the run, so maybe this is why fitbit won't do it.

The thing that really annoys me, and that ensures I will never buy another
fitbit product, is fitbit's response to our concerns. This thread has been
going on for months and months, with many of us trying to work out what's
going on - trying various approaches: bike app; changing stride length;
running the app while in the car; uploading to various third party websites
to compare accuracy etc.; and all this could have been explained with a
statement from the engineers who are apparently "working on it". My guess
is that they won't make such a statement because they don't want it widely
known that, for running purposes, this £300 "GPS" watch is basically a
nothing more than a step counter.
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Its totally impossible to have accuracy based on steps and stride as enviroment factors will cause you to adjust this stride or steps.

 

Wind terain like hills, and how flat your surface is all make a differince so will never have the same strides or steps as the software assumes your steps are the same. Even bring tried has an impact, so even micro adjustments in steps and stride will throw off distant, so gps alone if accurate would be a better measurent. So think you guys are expecting the impossible.

 

The software assumes we have perfect strides and steps which is impossible.

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I am really happy to see your problem resolved the_one. I have been using 2 Surge in the past and found them very accurate. I have bought a iWatch last fall and its GPS was 22% off... I just bought a Ionic last week and its GPS was 99.9% accurate... I am real happy with it.

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@SilviaFitbit

No words of wisdom from Fitbit moderators about the GPS? Still sucks when using any exercise app except the Bike app which is useless for pace cues while running. This problem and apparent lack of support for it is truly disappointing. The Ionic is basically a 300 dollar step counter. Any chance we could get an update on the status of Engineering getting a real fix for this problem? I still have about 6 weeks that I can still get a refund on this mostly useless device. Not sure what I expected really since I went through 3 Charge HR's in a span of 2 years. Another horrible design that failed at the charge connection.

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To be honest, I think I have outgrown Fitbits all together. When the time comes for me to get another FITNESS WATCH (not a step counter) I’m getting a Garmin. I really was excited about the ionic until these horror stories. I think it’s time for me to move on. I do give credit to Fitbit for starting me on my fitness journey, but my needs have changed and Fitbit hasn’t changed with them sadly. 

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A guy from work has the Garmin fenix and I have the Samsung Gear smart watch and comparing was right up there with his garmin, even with his chest strap 

 

Love my Samsung gear sport as it's more versatile than his garmin. And better at tracking steps than my ionic. And the Samsung is a much better overall watch and keeps getting better and the firmware of the gear sport is now miles better and they even updated the gear g3 to the same firmware as the sport.

 

So more accurate then they used to be and up there with the more accurate he watches.

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