Ionic Showing Magenta Triangle with Exclamation Mark

[Jamacque]

Does anyone know how to fix a fitbit ionic when the screen shows a magenta triangle with a magenta exclamation mark through it?  There are no lights on the back, neither the two button nor the three button resets will fix the problem.  It has been charged overnight that hasn't help?

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Jamacque Welcome to the Fitbit family! That is very strange! Is it still showing that magenta triangle?

Could you please share a picture with me so I can give it a look and see what it means?

With "two button restart", do you mean this restart process for Ionic? Please make sure you have done that one.

Keep me posted! 

[Jamacque]

[cid:857274b8-039b-4bba-b116-08c47173dfef]



I have tried the two button restart and the three button restart for factory reset but all I can get is this.

[SantiR]

@Jamacque Thanks for your reply and for sharing that information! 

I'm not able to see the picture you sent. Please try using the "Photos" option of the post box. It looks like this:

Photos

 That way, the picture will copy on your post. I'm also checking what the cause of that magenta triangle could be.

Please keep me posted! 

[Jamacque]

[cid:e8b59e14-8ced-4da4-842f-32cb48da1c9c]

[Jamacque]

[SantiR]

@Jamacque Thanks for your reply and for proving the picture of the magenta triangle. 

I need you to try a factory reset one more time (three button reset). Please hold the three buttons until the screen dims out. Then, try turning it on. Make sure it still has any battery power on it. 

Once you have done this reset again it should be back to normal. If not, please let me know and I will keep helping you.

Keep me posted! 

[Jamacque]

It doesn’t matter how many times I try to reset it doesn’t work. The screen will go black but the triangle and exclamation mark will reappear.

Sent from my iPad

[SantiR]

@Jamacque Thanks for your reply and for trying all of the troubleshooting steps provided.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox!

Keep me posted! 

[Kim.m]

Was there a fix? I have the exact same triangle with explanation mark. I charged it yesterday for about 3 hours. It took 5 times of doing the reset for it to come back on.  This morning it was off (or dead) again.  After 4 or five reset tries... I got the triangle thing.. thank you. 

[SantiR]

@Kim.m Welcome to the Fitbit family! Thanks for reporting the situation with Ionic showing the magenta triangle. 

In this case, I'd recommend trying a factory reset this time. You can perform it by holding and pressing the 3 buttons on your Ionic until it dims out and resets. This could help you out to get this sorted. 

Try this out and let me know how it goes! 

[Jamacque]

Thanks for the response. I had tried this many times before I had submitted the post and it doesn’t work.

Sent from my iPad

[Kim.m]

I have tried the reset, left button and bottom right, several times. I also just tried the factory reset, all three at the same time. This time the Fitbit logo came up,then the screen went black. I then again did the left button and bottom right and then it went right back to the triangle and explanation point. 

any other suggestions?

Thank you

[SantiR]

@Jamacque Thanks for your reply! I contacted you via PM. Please keep an eye on your Community inbox.

@Kim.m Thanks for trying the steps provided. I went ahead and created a case with customer support on your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Cmckinney]

Was there a fix for the magenta triangle... I just charged Wednesday and today it won't turn o  I have tried all factory rest processes and I cant get that triangle to go away

[Kim.m]

Unfortunately not. For me, it never went away and ultimately stopped working completely. Mine was still under warranty and has been returned. I still do not know what caused it. I recommend reaching out to fitbit support directly. They were very helpful and did try several things that I had not tried before.

Sorry, I could not be of more help.


Sent from my Sprint Samsung Galaxy Note8.

[MaginB]

Welcome aboard @Cmckinney! 

Thanks for performing these troubleshoots, let me further assist you.  I've created a Support Case on your behalf, keep an eye on your inbox for next steps. Let me know how it goes! 

@Kim.m Thanks for your help! 

Catch you later! 

[Jamacque]

As far as I know currently there is no fix for this problem other than replacing it and I have no idea what caused it.  I had my Ionic replaced with a new one.  

[Ldwahr]

This just happened to me too.  My ionic is 14 months old.   What is causing this?  For me it happened while I was sleeping.   I baby this watch not even showering with it on.   This really bites the big one.   Especially since my buddy got an apple watch the same time and we have been going back and forth what one is better.   Guess we know now. 😥😥

[Cmckinney]

Fitbit replaced it for me. The annoying thing was all the troubleshooting they had me do. New one worked for about 6months... just got another replacement. 
Sent from my T-Mobile 4G LTE Device