Ionic battery short life

[SunsetRunner]

I bought my Ionic during the first week it has been available, and up until now, it has been working just fine.  I have been taking it off and charging it when I have gone into the bathroom to take a shower, every morning before I head out for the day and every evening before I head to bed.  Usually, after a charge to 100% in the evening, it has been down to the mid-90's in the morning -- 94 or so.  During the day, after a charge to 100% in the morning, it may be down to around 90% or so in the evening.  Bottom line, it was always quick and easy to get it back to 100% while I was in the shower.

But just a few days ago, I started seeing the battery percentages in the low 80's.  Then the low 70's.  Yesterday, after a 100% charge in the morning, the battery was DOWN TO 51%.  If this keeps it up, my Ionic will not last a full day without needing to be charged.  At which time I might as well toss it in the trash and move on to some other company's technology.  I am NOT happy to see this three-hundred-dollar purchase utterly die as I watch it over the course of one week.

I have NOT been doing anything strange that seemingly made this happen.  It didn't happen "right after a firmware update" or anything like that -- I have been updating things as they have happened, but the last one was months ago.  I did NOT install any new apps or anything like that.  It was just functioning normally, and then it went to hell in a handbasket one day, and it just keeps on getting worse, every day.

I have been doing daily "reboots" with the Ionic.  I have uninstalled every app that I could uninstall.  I am using a very simple watch face.  I have fully uninstalled the Fitbit app on my phone, and reinstalled that.  Nothing has helped.  It simply appears that my Ionic's battery is going to die within the next week or so.  By all means, if you can suggest anything else I could do, I would appreciate it, but I think I've gone through the gamut of what can be done with the thing, already.  I can tell you one thing, though -- if this thing dies on me, I sure won't be buying a new Ionic, given how this thing hasn't lasted much more than about six months.

Moderator edit: Updated subject for clarity 

[Tyung]

Go to help.fitbit.com. Scroll to the bottom and click on the “get support” under let’s talk. You can do a live chat.

Sent from my iPhone

[RLS_IONIC]

Google: "fitbit support" and you get the customer support line (1 (877) 623-4997)

They replaced my watch, great support and really helpful

[SantiR]

Hello everyone! Thanks for taking the time to share the experience you have had with the battery power on Ionic. Thanks to the ones that have contacted customer support regarding this. 

Please take a look at this post in which our team has provided an update regarding this. Try the steps provided there too in order to sort this out. 

Thanks for your patience. See you around! 

[Becks1983]

Are you actually serious! I suggest you resolve my issue after x4 then I will be more on board with you!

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[Mikesbarbershop]

I am also having battery charging issues. I reserved mine. How funny same time frame same trouble. 

[907MudBugs]

Same thing ... I pay this much for it and now I need to bring my changer to work...

Moderator edit: word choice. 

[Hockey1982]

The 3 hrs I have to charge it during the day I could be getting steps. Definitely makes it challenging to get 20,000 steps each day plus it used to be nice to see sleep pattern. Piss

Moderator edit: word choice. 

[ibejaybird]

Thank you! I actually called and spoke to a supervisor, George who made an exception since it was only a month out of warranty when I first started the process and is sending me a replacement watch. If I continue to have issues with the Ionic I may switch to a different model.

Sent from my iPhone

[Hockey1982]

At least yours lasts 24 hrs mine is maximum 8 hrs

Sent from my iPhone

[AndreaFitbit]

Hey everyone. I'll be glad to assist you with your Ionic battery short life inquiry.

@907MudBugs, I'm sorry you have to bring your charger to work. A customer representative will contact you soon.

@Hockey1982, I went ahead and created a case on your behalf. Please check your email.

@ibejaybird, I'm glad to hear you got a replacement watch. Let me know how it goes. 

Keep on visiting the forums. 

[Hebrews12-1]

The battery life of my Ionic fell of a cliff in the last week.  My battery was completely dead on Tuesday 3/5 in the evening so I charged it overnight to 100%.  I took it off the charger and started using it on Wednesday 3/6 at 6:40AM.  The battery is completely dead (turned off) at 8:40AM this morning (3/7).  So I went through 100% charge in 28 hours.  I didn't do anything different or out of the ordinary and I normally make it 3+ days on a charge.  I did use the elliptical exercise app for 30 minutes both mornings (again this is typical) and no GPS or Music was used during the entire 28 hour time period.  It is clear to me that the battery is at the end of its usable life.

I bought the Ionic when it first launched (October 27, 2017) so it has been about 16 months which puts me outside the 12 month warranty.  Is there anything that FITBIT will do for me or is it time to move on?

[Becks1983]

I think you need to highlight the fact that this is happening to ban awful lot of Ionics therefore obviously it's their issue not yours!

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[ibejaybird]

Try calling and asking to speak to a supervisor. That is what I did and was taken care of.

[Hebrews12-1]

Update to my post yesterday.  Battery only lasted 25 hours from yesterday to today.  

I fully charged my Ionic to 100% and took it off the charger at 12:30PM yesterday 3/7.  It was dead (turned off) by 1:30 PM today.  

[Vik-30]

Same here

[Snorn]

I think you will find that all customers who are experiencing short battery life, will have recently tried to connect there fit-bit to a wifi network and failed.  They have then either given up, or updated their firmware using bluetooth.  The watch then continues to search for a wifi network, unknown to the wearer, this uses a significant amount of battery power, it is also a security risk.

Happy to help.

[Vik-30]

Hi Snorn
Thank you for quick response.

I even tried factory reset but it was not very helpful. Like you said in
email my fitbit ionic failed to connect through wifi network so I did it by
using bluetooth. Now, I have two issue - short battery life and unable to
connect my Ionic by using app.
Could you please help me this issue.
Best regard,
Viktor

[Hockey1982]

Hi Andrea, 

trying to add WiFi to watch to see if updates will help   I have to charge my Fitbit 3 times each day. Also never get to wear to bed   The sleep pattern was nice to see before   Bought in March of last year so it is over 1 year slightly.  Any help is appreciated thanks Paul 

[Mlkulberg]

Same issue here

[TomZZ]

I also purchased mine in October 2017. They told me it was out of warranty so they offered me a discount off another FITBIT. Not sure if I am going to take them up on it. They said there is no way to exchange the battery. If I get another Ionic, will I be in the same situation in another 18 months? They claim they have a quality product but they do not stand behind their products. They hide behind their warranty period which does not reflect what the product should work. They did offer a discount which they did not have to but I do not feel it is enough.