08-17-2018 11:43 - last edited on 02-13-2021 06:09 by JuanJoFitbit
08-17-2018 11:43 - last edited on 02-13-2021 06:09 by JuanJoFitbit
Hello FitBit Team,
So I started using my Ionic sometime in April 2018, and I had no issues with it up until:
- I upgraded the firmware to 27.32.10.20
- Installed the desktop app to transfer music
I don't have an idea as to which exactly caused it but as soon as I did both, the screen started twitching and became unresponsive. I eventually had to uninstall the Fitbit for Desktop app (without even transferring the music) and this persisted, so a fair guess would be the firmware upgrade (still cannot ascertain this) and I could not downgrade it to the earlier version.
However, today, the screen is completely blank. I can see that it is on (via the backlight), but there is nothing showing on the screen at all. I have tried to restart it using the left and bottom down button but it is the same thing!
How do we resolve this?
Moderator Edit: Format
07-06-2020 21:50
07-06-2020 21:50
08-05-2020 13:17
08-05-2020 13:17
I got the same song and dance with an offer for 25% off. I've had issues with every single fitbit product I've had so I'm switching to a company that actually stands by their products. This is a known issue so they should fix it regardless of warranty status.
02-05-2021 13:42
02-05-2021 13:42
My ionic just kicked the bucket right after an update. I didn't have a single issue with it up until now. It's obvious the update was the reason for my ionic's demise, but since I'm out of the warranty period, I too, am only being offered a discount on a new device...
04-28-2021 08:51
04-28-2021 08:51
So frustrating!! My ionic just did the same thing!! Working fine one minute then went blank. Tried all the recommended restarts nothing! This happened with my previous Fitbit, the Versa. Time to move to another brand watch... this seems to be an ongoing issue with Fitbit!
05-01-2021 02:23
05-01-2021 02:23
Hi Iallen
Did you get anything resolved with this issue?
Rich
05-02-2021 12:09
05-02-2021 12:09
05-02-2021 12:09
05-02-2021 12:09
No!! Only here is 35% to purchase another watch!! Purchased a Garmin that day!! Done with Fitbit!!!
08-03-2022 13:27
08-03-2022 13:27
Thank you, it worked.
08-03-2022 19:47
08-03-2022 19:47
Hi there, @1jazee. Welcome to the Community Forums.
Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our webpage at help.fitbit.com/ionic.
I am going to close this thread to keep the Community organized.
Have a nice day.
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