Ionic frozen screen issue

[Marievictoria]

Bonjour mon écran de ma ionic à gelé. Plus moyen de rien faire. Je les chargé sans résultats. Je fait koi

Moderator Edit: Updated Subject for Clarity

[SunsetRunner]

Make sure it is fully charged and then do a Restart and do it several times if necessary.

[Marievictoria]

I cant restart i dont no why

[SunsetRunner · Accepted solution]

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@Marievictoria wrote:
I cant restart i dont no why

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Then try a 3 button Factory Reset using the instructions below:

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

This will return the watch to the way it was when you unboxed it.  Be very precise as the  method is very tricky.

[Marievictoria]

Thank you verry much est OK. Now!

[Colinm39]

@SunsetRunner Hi, I have to factory reset my Ionic because of a sudden battery drainage at 4 days.. I notice there is a Factory Reset in the Settings, About screen on the Ionic.

Is there any difference using this?

[SunsetRunner]

No difference, Colin.  The 3 button method is only used when a display is not available ruling out the Settings method. The Settings method is much easier and more certain to work so it is much preferred where possible.

[Colinm39]

@SunsetRunner Thanks for confirming that... I now understand why Support suggested the 3 button method because I would have been coming from a dead flat scenario unless I did a quick charge to see the screen.

Keep up to good work.

Colin.

[Marievictoria]

Je dois maintenant faire une reinitialisation selon les paramètre d'usine
par contre je crois qu'il manque une étape dans le émail qu'ils m'ont
envoyé. Qqun la déjà fait?

[SunsetRunner]

Who sent you an email? I don't understand the question you are asking. 

[Colinm39]

Maybe after the Factory reset the step missing is that there has to be a full setup on the Ionic to bring it up to the latest OS..

This post translation

Peut-être qu'après la réinitialisation d'usine, l'étape manquante est
 qu'il doit y avoir une configuration complète sur l'Ionic pour l'amener au dernier OS.

Translation from original post

I now have to do a reset according to the factory settings
on the other hand I think that it misses a step in the email that they have me
sent. What has already been done?

[SantiR]

Hi @Marievictoria, welcome to the Fitbit Community! I'm glad to see you were able to get some awesome help to your inquiries on this thread. I'm glad you are back on track.

I also wanted to jump in to let you know that Fitbit has a French Community in which you can post in that language if you feel more comfortable like that. Please click on that link and take a look at it! 

@SunsetRunner Thanks for your awesome help on this thread!

@Colinm39 Are you in need of some more help?

Keep me posted! 

[Colinm39]

@SantiR Well in control. Support want me to send my Ionic to your Fitbit representative in Australia to see why the battery suddenly discharges at around 4 days and 60% remaining.Then it discharges to dead flat in about 2 hours. Factory reset didn't help, now this final test is the charging after 3 restarts.

The Ionic is currently discharging @ 0.43%/hr which is typical in the first 4 days.

If that fails, that will be 4 continuous fails and the Ionic goes to Fitbit for analysis..

[Forest1865]

I have followed 3 button reset and get as far as the vibration and then the screen returns to Fitbit logo and doesn’t allow any further progress just a frozen screen. I have repeated the 3 button reset over 20 times with same NON result

[Carllai611519]

Same for me join the Club. I watch is 14 months old and Fitbit have refused to do any thing to help

[Forest1865]

I bought the Ionic after my Fitbit charger’s bracelet snapped at the junction of the watch which rendered it useless as data wasn’t transferred. I deliberated long and hard whether to stick with Fitbit or get the Apple Watch. I decided on the Ionic what a mistake!! My daughters bought Apple watches at same time and no problems to date. It is so frustrating that despite all the reset suggestions being followed I can’t get past the frozen screen with the Fitbit icon on. So a £300 product now confined to the junk drawer!!

Sent from my iPad

[rob125]

HI and Thanks for your support with Fitbit watch strugglers.

I can get up to the second step ( releasing bottom right ) waiting for the strong vibration.

Once the vibration occurs I release the buttons. The fitbit logo come around and instead of rebooting the big red X sign comes up , time after time and after time ..with no fails. 

I have tried tens of times.

Any clues from here ? 

Regards/R

[Carllai611519]

My ionic stuck in this same reboot loop too and reset many times with different combination of button presses and duration it still goes back to this Red Cross. Somehow the software update back in July with the factory reset that I was told to perform by Fitbit support team has killed my watch. Fitbit answer to my plea for help is my watch is out of warranty (14 months old) and basically told me to buy a new one...

Sent from my iPhone

[rob125]

Hi Carllai111519,

Thanks for your time.

Looks like all hopes are out of the window.

We need to buy a new watch.

THANKS FITBIT, great job.

Cheers

[muttleymd]

did you ever solve this?  I am at the same spot in the process  - big red X