Ionic not getting notifications

[cjaa3c]

Hi all,

I got a new Ionic to replace my Charge 2 and I am not getting any notifications to the watch.  I have a Samsung Galaxy 7 edge and my notification bar on the phone says the notifications are running.  I disabled the Charge 2 and have turned on my phone and Ionic along with doing all the other recommended steps.  I am at a lose, my Charge 2 worked fine.  Any help would be greatly appreciated.

[Anne2525]

Sadly this solution worked for a day. Now back to square one, the Bluetooth will not stay connected so I do not get notifications.

Hours trying to make this thing stay connected and it simply will not do it. My fitbit app on my phone says tracker not found.  

[ZHT1]

@DavideFitbit I have tried all the troubleshooting steps there. The only thing that works is removing it from the fitbit app and reconnecting it. However, if I take the watch out of range of my phone, it never syncs with my phone again

[DavideFitbit]

Thank you for your reply @Anne2525, I've sent your information to Customer Support team,  but I was informed that you already have a case created with Customer Support and they're providing you with assistance. 

@ZHT1, thank you for the information provided as well, I've also sent your information to the Support team for further assistance with this, so you should be getting a reply soon. 

Keep us posted. 

[Anne2525]

I think the case they have is for my Charge 2. The screen cracked on the Charge 2 and I was offered a discount on a new tracker. The Ionic is new so they do not have a support ticket for the Ionic I do not think.  The bluetooth is sporadic. It will not stay connected. I have gone through all the help and reconnected numerous times. It simply will not stay connected. 🙂

[Anne2525]

I have the Moto Z2 Play and have the exact same issue. I can get it to connect by using help steps but it will not stay connected. I wonder if activating wallet has anything to do with it. It seemed to be much worse once I activated wallet. 

[DavideFitbit]

Thank you for your reply and the clarification @Anne2525, I've sent your information to the Customer Support team regarding the Ionic watch, so you should be getting a reply soon with further assistance. 

I hope everything goes well, keep me posted. 

[ZHT1]

About a week and a half ago, I received an email saying I would be contacted soon by fitbit support. However, two days later, I received a "It looks like your issue is resolved" email. They did not resolve it. I sent them a return email, but they have not responded. It's very disappointing the lack of communication. I have been without notifications on my wrist for nearly three weeks now.

[DavideFitbit]

Hello @ZHT1, thank you for for your reply. 

It seems that Customer Support team has sent you a reply a couple of times since you first contacted them, but they didn't get a reply a from you, could you please check in your spam folder if you've received them? 

Keep me posted. 

[ZHT1]

I checked throughout me email folders and haven't received anything.

[Suesmith48]

Which phone have you got your watch paired with and which fitbit are you using

[suepermum60]

I have paired my watch with the huawei mate 2 pro, i have the ionic, it keeps disconnecting and when I sync the phone with the watch it displays a message stating I need to restartmy phone, its bloody annoying 

[MarreFitbit]

Thanks for getting back @ZHT1! Are you checking the inbox linked to your Community account? I've seen that you used your Community email account to reach them out. 

However, I'd recommend doing the following:

1. From the Fitbit app dashboard, tap the Account icon >  your device image.
2. Tap Notifications.
3. Turn off all notifications
4. Turn off Bluetooth on your phone.
5. Restart your phone.
6. Restart your Ionic once again. 
7. Open the Fitbit app and turn notifications back on.
8. Sync your phone 

If after following these steps they still don't work, let's move on with the following:

1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
   1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
   2. Find an option to forget the device.
2. Open the Fitbit app and set up notifications again.

Also, I'd like to share with you that the furthest your Fitbit watch can be from your phone to sync is 20 feet.

If you're experiencing syncing difficulties, I'd recommend reviewing our help article Why won't my Fitbit device sync?

Hi there @suepermum60! I've checking in the article: Which phones and tablets can I use with my Fitbit watch or tracker? and I saw that your Mate 2 Pro is not yet a supported device. The P20 Pro is supported at the moment. 

Note that the devices on that article have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Note that the majority of Android phones running version 4.4 or higher will work with our products. 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Thanks for helping out @Suesmith48! 

Keep us posted! 

[ZHT1]

@MarreFitbit

I have tried those and removing it from the fitbit app and adding it again does work. However, if I go for a run and leave my phone at home or in the car, It disconnects and will not reconnect for notifications until I remove and re-add it in the app. It still syncs fitness data fine.

[Djoelsson]

That’s exactly how mine works. If remove it from the app and then add it
back, the notifications work until I get disconnected from the phone and
then they stop. Some notifications work, but not iMessages which is the
most important to me. I can’t spend time removing and adding it each time
I’m not near my phone.

Please fix it! It’s such a bad user experience right now. I wish I would
have bought an Apple Watch instead.

[DubleA]

Yes, I have tried everything that has been mentioned in the thread.  I thought I had it figured out until today when I stopped getting notifications.  What is going on?  Has support got this figured out?  I have an iPhone SE.  like I said be before, I have never had any trouble getting notifications on any of my prior Fitbit devices till now.

[suepermum60]

Have you tried doing a factory data reset on your ionic 



Sent from Mail.Ru app for iOS

[DubleA]

Yes, I have done that, but I may try again. Thank you!

Sent from Anthony's iPhone
Hebrews 12:1,2

[MrsMave]

Thanks, relaunched app and voila!

[paidtoomcu]

Ionic worked OK for 5 months  but not not getting text or phone messages after got clock error and it won't turn off to reset either.  Certainly can't recomment buying a fitbit at this time,

[paidtoomcu]

That would be a great solution if fitbit would turn off but it won't do that either.  Thanks for the solution though