Ionic not syncing with Android phone, only with iPhone

[MohammedMK]

Hi , I am trying to pair my ionic to my android phone but always getting fail , and I think there is some 

issue in fitbit play store application because while I am trying to sign in it shows fitbit.com is not available wright now , and when I try to connect it with my apple phone is perfect without any problems , please help me to connect my ionic with my android system phone .  

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @MohammedMK! Hmmm... keep in mind that syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps:

• Mobile phone is listed here as a compatible device with Fitbit.
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby (in this case the iPhone you mentioned you were able to sync with). 
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date. 

• Depending your Android device, these tips might make syncing easier:

  • Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
  • Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

  If those steps don't work, try these steps:

  1. Force quit and then reopen the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. Restart your Ionic by following these steps. 
  5. Uninstall and reinstall the Fitbit app.

Give this a shot and let me know how it goes! 

[DavidjHolmes]

Dear Fitbit people,  I have an oppof1s and i cannot seem to get y Ionic watch to connect to it...  I have tried all day long...  Is this impossible?  Do i need to change watches or phones?  I am at my wits end. 

David  😕