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Ionic not tracking sleep time correctly

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‎10-03-2020 12:18 - last edited on ‎10-04-2020 15:16 by Fitbit Moderator

‎10-03-2020 12:18 - last edited on ‎10-04-2020 15:16 by Fitbit Moderator

my iconic is not monitoring sleep correctly. Its saying I have only slept like 2 or 3 hours when I have really slept 6 or more hours?

 

Moderator Edit: Clarified subject

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‎10-04-2020 15:16 - last edited on ‎08-29-2025 08:55 by Fitbit Moderator

‎10-04-2020 15:16 - last edited on ‎08-29-2025 08:55 by Fitbit Moderator

Hi @gavin-7510, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? To fix this, I recommend you to restart your Ionic and then try wearing it on your non-dominant hand when you're going to sleep.

I'll be here if the issue persists. 

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