help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking sleep time correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2020 12:18 - last edited on ‎10-04-2020 15:16 by Fitbit Moderator

‎10-03-2020 12:18 - last edited on ‎10-04-2020 15:16 by Fitbit Moderator

my iconic is not monitoring sleep correctly. Its saying I have only slept like 2 or 3 hours when I have really slept 6 or more hours?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-04-2020 15:16

‎10-04-2020 15:16

Hi @gavin-7510, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? To fix this, I recommend you to restart your Ionic and then try wearing it on your non-dominant hand when you're going to sleep.

 

I'll be here if the issue persists. 

Best Answer
0 Votes