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Ionic not turning on

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‎05-18-2020 17:07 - last edited on ‎05-20-2020 11:42 by Fitbit Moderator

‎05-18-2020 17:07 - last edited on ‎05-20-2020 11:42 by Fitbit Moderator

my iconic charged and I put it on, next thing its completely dead. I can not turn it on, I can not reset it, and I can't hard reset it.  it seems it has died all together

 

Moderator edit: Updated subject for clarity

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‎05-20-2020 11:45 - last edited on ‎11-08-2024 13:45 by Fitbit Moderator

‎05-20-2020 11:45 - last edited on ‎11-08-2024 13:45 by Fitbit Moderator

@ladybeckman A warm welcome to the Community. Sorry for the delayed in my reply. 

Thanks for the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

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‎05-20-2020 12:46

‎05-20-2020 12:46

Hi! I got the same problem. It's the first time my Ionic goes out of battery after the firmware update. 

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