Ionic raise wrist not working anymore

[LeCats]

Got my new Ionic on Sunday, have had no problems with it so far until today. Everything was working fine, went for a walk, and in the last couple hours the ionic screen won't activate when I raise my wrist. I haven't changed any settings today and I've restarted the device. Haven't done a factory reset yet, that's a last resort. Any ideas on how to fix this?

[DavideFitbit]

That's good news @PaullutiquechVT and @alokeson, thank you for the update. 

[mtkwilly]

As a practice, when my fitbit starts acting up, I scroll to settings, scroll down to About, scroll down to Shutdown and select shutdown by pressing the left button on the Fitbit.. It will ask if you want to shutdown, select Yes..

To turn back on, hold left button for a few seconds until fitbit icon appears.

Once your primary screen reappears, check to make sure the wake setting is set to auto by holding down the left side button for about 1 second.

Ciao for now,

Moderator edit: format

[PaullutiquechVT]

Yup. Did that two weeks ago. Works great.

Sent from my iPhone

[mtkwilly]

Vg.
All the best.

[DavideFitbit]

Awesome, thank you for sharing this procedure @mtkwilly, I'm sure it'll be useful to other users as well. 

[Saish]

Right to left swipe on the clock did not work for me.  But this suggestion of holding the left button for 3 secs did work.  So the solution was appropriate

[DavideFitbit]

Thank you for your reply @Saish, it's good to know this procedure worked for you. 

[TravelHabit]

Where is this 'Screen Wake'?  I have swiped right and am not finding it

[PaullutiquechVT]

Hold the left button for three to five seconds. It will appear on your watch screen.

Sent from my iPhone

[jrsmith888]

Hold left Button about 3 seconds. J

Get Outlook for Android

[DavideFitbit]

Hi @TravelHabit, it's good to see you around in the Community forums.

As @PaullutiquechVT and @jrsmith888 mentioned, you should be able to see the Screen Wake option just by pressing and holding the left button for three to five seconds. Please let us know if you're able to find this option in your smartwatch. 

Keep us posted. 

[Sterling47]

This one really works!!  If you have a password - 4 digits, and it shows that screen, enter the 4 digits, and hold the left button in again for 3 seconds.  The manual / auto screen shows up! Tap on auto.  That’s it!  The swiping to the right never worked.

[MarreFitbit]

Hey there @Sterling47, thanks for jumping in here and letting us know that the steps shared by @DavideFitbit worked for you.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

My ionic does not reveal anything when I try to swipe right to adjust a manual or auto setting. So frustrating

Moderator edit: format

[DavideFitbit]

Hello @SunsetRunner, welcome to the Community forums. 

Thank you for sharing what you've been experiencing with your Ionic. Do you mean that the Ionic doesn't allow you to scroll through the different options available on the display? 

Please let us know if you already tried to perform the restart procedure described here: How do I restart my Fitbit device?

Keep us posted if anything changes or if you continue to experience the same problem. 

[SunsetRunner]

I went on a live chat and got my issue resolved. Thank you

Sent from my iPad

Moderator edit: personal info removed

[DavideFitbit]

You're welcome @SunsetRunner, thank you for the update. 

[TamraClaire]

Thank you! This worked on mine! Would not swipe right like everyone kept saying to do but this worked!!

[DavideFitbit]

Excellent news @TamraClaire , and welcome to the Community forums. 

It's good to know this worked out for you. 

[jesda01]

I have tried this several times and I do not see that option to change the wrist action when I swipe right, left, up, or down.  I have gone into settings and I still do not see it.  Also, rebooted the ionic - still not working.    Anyone know where that darn wrist action setting is please?  Thanks