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Ionic stopped working after firmware update

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‎03-16-2020 13:05 - last edited on ‎03-17-2020 17:02 by Fitbit Moderator

‎03-16-2020 13:05 - last edited on ‎03-17-2020 17:02 by Fitbit Moderator

Hi guys,

 

Need some help here if someone could, please?

 

I just updated my Ionic firmware to the latest version and once complete the ionic started bootlooping. It goes to splash, turns off, goes to splash over and over. 

 

I've tried:

1. Hard restarting it with back + down

2. Factory reset with back + both sides and release right-bottom till vibrate

 

But nothing works. 

 

I've emailed support but not had a response yet, I understand the ionic only has a 1 year warranty but my device is immaculate, I am to lose £200 due solely to a bad firmware release? That doesn't seem fair.

 

Can anybody provide me some advice please?

 

Regards,

Matt

 

Moderator edit: Updated subject for clarity

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3 REPLIES 3

‎03-16-2020 13:49

‎03-16-2020 13:49

exactly the same issue with me.  am hoping that if we grumble enough on the community, then something will be done

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0 Votes

‎03-17-2020 17:02

‎03-17-2020 17:02

@Hybrice Welcome to the Community. Thanks for taking the time to share the troubleshooting you've tried and the details mentioned. 

 

@RupertMT Hey there. I've replied to your inquiry in other thread, please check it out. 😊

 

Sorry to hear that you're experiencing this with your watch. Since you mentioned you have a case with our Support team, they provide you with some troubleshooting before they proceed with any other option. 

 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-18-2020 05:48

In response to SilviaFitbit

‎03-18-2020 05:48

Hi Silvia,

 

Thanks for reaching out, luckily I fall under the UK's 2 year warranty and as such am getting a replacement. However I am genuinely concerned that a firmware update could brick an otherwise functional device, had I been out of warranty I'd have been out of pocket by £200 for no good reason.

 

I've had Fitbits since the very first device, having had the Flex, Charge (several), Blaze and now the Ionic, and I'm really rather concerned about Fitbit devices now. My first Ionic just flat out died, now this one collapsed after a simple update, hopefully, hird time is a charm, but I'm not confident...

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