Ionic suddenly illuminating screen in sleep mode

[MaryWithAnIE]

My Ionic, which was recently replaced by Fitbit under warranty, is suddenly starting lit up when in sleep mode. I tried 4 reboots, changed the watch face, and it still is happening. It drains the entire battery in a few hours. I don't 

see any data when this happens  just an illuminated grey screen. I'm really frustrated as I've already had to replace one unit. Any ideas? 

[NellyG · Accepted solution]

That sounds weird! Try a factory reset (settings app on the watch and scroll down to About). But if that doesnt work it is back to Support (link in my signature)

[MaryWithAnIE]

Thanks so much. The factory reset worked! I think that the clock face I'd been using conflicted with my Android system update. Before I did the factory reset, I'd tried choosing a Fitbit standard clock face. It didn't resolve the problem until after I'd done the factory reset. Thanks so much for your help. I will write the clock face developer and let them know about the issue. 

[MarreFitbit]

Welcome on board @MaryWithAnIE! I’ve noticed that my friend @NellyG just offered you a good response in order to solve the questions and doubts with your post. So, I went ahead and made @NellyG's post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!