Ionic suddenly stopped working and will not turn on.

[Darcella]

My ionic was working after i just charged it.  It and my phone saif full battery.  I looked at the time yesterday and nothing!! It's  black!   This was maybe 90  min after i put it on

Came home plugged it in and tried to restart it still nothing! 

Now what! Ive had it for 14 months,  no big issues.  Now i have a doorstop?

[JOJONKB]

I sooo agree!! I was hacked and then it died out of the blue.  Got the run around sent my watch back to them and now they said it's going to be awhile before I get a replacement
Here I sit 300 bucks in the drain....and no watch at all!
Sent from Yahoo Mail on Android

[mostau]

---

@mostau wrote:

---

@mostau wrote:

I had as much luck as I expected.  They offered me only a 25% discount.

I doubt I will move forward with that so I am mulling over my options 😞

---

Well I did call back customer support and got my case escalated, however they would not offer a replacement.

She did explain that the 25% discount is totaled as a 40% discount if you choose another Ionic.  I verified this and it is in fact showing a 40% discount.  I have 30 days to decide and will think about this some more.

As a short term measure I was able to get a used MS Band 2 on ebay for $35 (they are really cheap now that they are discontinued 🙂 ).  I loved my Band 2 until it died and will see if that can tide me over while I decide.

---

Well I received the used MS Band 2 and GPS, HR, Weather, Inbox, Calendar, Text (with replies from Band), custom workouts I can edit myself, all working and synching.  I forgot how well it worked.  I was also able to purchase what is likely "the last brand new in box Band 2", which is on the way.

I hope Fitbit can work out all the issues but I'm going to let the dust settle and move on from Fitbit for now...

[Changewind]

When my Ionic died out of the blue like everyone else here (17 months later), I'm on my last Fitbit.  The lack of a actual response to a big problem, and the poor offer from customer service has really soured me on the company.  The obvious money grab now (we already have your money) vs customer long time loyalty is a huge turn off.  There is still no reason given for the sudden fact of many Ionics not turning on, all from the same time frame shows something was wrong.

[Donnagir67]

Well I’ve had it with Fitbit. After several attempts and discussions about getting a replacement on my Ionic that I purchased Dec 2017 and died Jan/Feb 2019, just after the warranty was up, I was only offered a 40% discount on another Ionic. They’ve not given any reason as to why all of our Ionics seem to be dying at the same time. This is absolutely ridiculous. Why are some getting replacements and others such as myself are not??? This is BS. I’ve spent ALOT of money on several Fitbit devices throughout the years. I loved my Ionic but this has totally soured me on this company. They are not standing behind their product. Time to move on.... I will never recommend Fitbit to anyone asking about fitness watches or trackers. I’ve purchased a Garmin Forerunner and am LOVING it!!!

Sent from my iPhone

[Colorado_AL]

What fitness software are you using with the forerunner?

[SilviaFitbit]

Hey everyone! Sorry for the delay on my reply. 

Hey there @rfjouben, @Darcella, @WaterPoloCoach, @Changewind and @Donnagir67 . Thanks for sharing the information that you got from Support. Your comments and feedback are totally appreciated, we're always working to provide you with good quality devices and improving our Customer service as well. 

Hey there @DaniDub! Sorry to hear about the issues that you're experiencing. I would like you to confirm that you restarted your Ionic by following these steps. Also, try charging it once again but this time change USB ports. 

Thanks for participating on the Community @johneric8! Your feedback and comments are really appreciated, we're always working to provide you with the best customer service and working on processes that can solve any issue that you might experience. Don't hesitate to get back if you need further assistance. 

Hey there @Katers596. If our team is removing any post, they will let you know the reason in a PM. Our goal at the Fitbit Community is that all the users post but taking into consideration the Community Guidelines. 

Great to have you here @MariePk! Sorry to hear about what you're experiencing. I've shared your post with Support and they've mentioned that you already have a case with them. Please continue the communication via email, they will continue assisting. 

Hey there @JOJONKB. I appreciate the details that you've mentioned. If you already have a case with our Support team, they will continue assisting you through email and provide you with a resolution based on the Fitbit Warranty. 

Hey @mostau. Thanks for sharing your experience. Hope you can give us another opportunity in the future. 

Great to see you around @Changewind! Our team is always investigating any issue that users might experience and finding solutions. 

I'll be around if you need further assistance. 

[DFitness]

I have followed all the instructions in this thread, yet my device will not charge or turn on

[WaterPoloCoach]

After answering the usual questions like please try the reset, have I charged it, am I using the supplied charger, I am now being offered my 3rd replacement in 12 months ( so it will be the 4th ionic since December 2017).

i was given a choice of a discount on a different model. Sorry that’s nuts - the other models are significantly cheaper than the ionic yet you want me to pay out more money?

i have given up and purchased a Samsung Smart Watch. You have permanently lost a customer who will now tell everyone I know in my sport and my gymn to not touch ionic.

[Katers596]

I very sorry to say this, but welcome to our unfortunate club.

[rfjouben]

I would like to say that my issue with customer support and replacing my Ionic has finally been resolved. Although that is what I would like to say, I cannot because after 30 days and over 200 email customer service clearly admits that some people are getting full replacements out of warranty, but I will not be getting the same consideration.

Since I have several accessories for the Ionic already and it is supposed to be a better than some of the alternative for the money I decided to replace the Ionic. In addition to the “discount” I was supposed to get the two-year warrant for $29.95 and free two-day shipping neither of which appeared in my cart when I ordered with the replacement. After another half-hour with customer service I was able to get the shipping worked out but with all the issue I decide to just forget the warranty and just purchased it with my Amex to get that extended warranty for free

A month ago, I had a product I love and believes so much in the company I had invested. A month later I am out about $140, not to mention $2 a share price drop and have very little faith Fitbit stands behind their customers or products. I hope one day my faith and investment in the company will be rewarded.

[Deeps1]

There is a two year warranty on Fitbits bought in the UK and Europe.  Mine has just been replaced free of charge, 17 months after purchase, whether this one dies as well remains to be seen.  It will also be interesting to see whether the new watch has a new warranty or whether the old one remains in place so should it die again that will be it.  I love the Fitbit brand but it does seem to have a short life span which is a shame and is resulting in people switching to other brands (I've just had to replace my Aria scales because they broke, changing to Withings).

[Ericws]

I am terrified every time I charge my Ionic that it will stop working!  So far I have been able to press the left and lower right buttons simultaneously when there has been a problem.... seems to have done the trick.

[YojanaFitbit]

Hi guys, thanks for getting back. Sorry for the time it took me to respond!

@DFitness Thanks for the feedback, I've checked your case with our support team and I noticed that you got information from them on the phone. In case, that you need more details about your warranty or any other question, please let me know so I can open a case for you. I'll be around if you have questions about Fitbit product.

@WaterPoloCoach We appreciate the time you've invested with us. I'll make sure to pass along your feedback, thanks for sharing all this information with us. In the future, if you need anything else we'll be around to give you a hand.

@Katers596 We appreciate your comments, please let me know if I can further assist you with anything else.

@rfjouben I'm glad to see that you got help from our team. Thanks a million for your kind words, we appreciate the feedback. If you need further assistance in the future, please let me know. We'll be happy to keep helping you out.

@Deeps1 That's correct, if you reside in the European Economic Area (EEA) and you've purchased your Fitbit product in the EEA, the warranty period is different. You can find more details about it here: UK warranty. A representative will be contacting you shortly, so you can share any inquiry that you might have about it.

@Ericws Sorry to hear that you're facing those issues using your Ionic. Please check this information on how to charge your Fitbit, how to clean the contacts of your Fitbit and how to improve the battery life too. I'll be around if you have questions about this.

I’ll see you around the Community!

[rfjouben]

I think it is pretty clear that some people do not get sarcasm and the customer service team was no help whatsoever. 

Moderator edit: Format.

---

@rfjouben I'm glad to see that you got help from our team. Thanks a million for your kind words, we appreciate the feedback. If you need further assistance in the future, please let me know. We'll be happy to keep helping you out.

[beachdreamer7]

Ugh!  I came on here hoping to find something else to try that might get my Ionic up and running again. I'm sad to see that so many people are having the same problem.  My Ionic died last Thursday.  I loved it up until that point.  Customer Support was of no help.  "Sorry you are out of warranty, and we don't stand behind our products, but hey here's a 'discount' so you can throw some more money at us."  I have only had it a little over 14 months -- got it Christmas 2017.  Now I know why so many people switched to Garmin and it's looking like I'll be doing the same.  Too bad because I really liked my Ionic.

[SurfingSARBoy]

Add me to the list. I have tried everything to get my Ionic to come back to life to no avail, and I'm not hopeful after reading this thread. I had very high hopes for the Ionic- the battery life, GPS and HR tracker were all great features, and I hoped I could use it to track all of my activities instead of carrying my phone. But, after a year of begging for an app that would record skiing, and requesting more Canadian banks to be added to the wallet app, it became clear that Fitbit do not listen to or appreciate their customers, and are lazily selling products with no support. This should be a class-leading product, but the software interface hasn't advanced in over a year, and now it appears even the hardware isn't up to standard. I shan't holding my breath for a fix anytime soon, and if one isn't forthcoming, it'll be time to move on from Fitbit.

[SilviaFitbit]

Thank you for getting back @rfjouben and @beachdreamer7! Your feedback is appreciated, our goal at Fitbit is to provide you with the best customer service and help you with any issue that you may have. I can confirm that our Support team reviews each case separately and provides resolutions based on the Fitbit Warranty. This is why not everyone gets the same option when they contact us. 

Great to see you around @SurfingSARBoy! Thanks for sharing your experience. I appreciate the troubleshooting that you've tried in order to get your Ionic working again. Fitbit is always listening to its users and implementing features that you're asking for, this is why we have our Feature Suggestion board, those are ideas that our team reviews and change the status based on Fitbit plan's. 

Also, I've checked with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email. 

I'll be around if you need further assistance. 

[onthesnap09]

Oh man, i guess i'm in this boat as well. my ionic died over the weekend. was on 70% charge and suddenly, my screen is blank and wont turn on. tried holding 1/2/3 buttons for up to a minute but nothing... i need help.

out of warranty. please pay $160 for a new one.

[Sameekapoo]

March 7th alarm went off. o woke and checked my sleep log. Had breakfast then took a nap .woke up from my nap and my watch went black. It apparently stopped working right befire my nap. Not knowing what happened I put it on the charger. After 5 days on the charger nothing... It's not even a year old!!! What the Efff?! 

[SurfingSARBoy]

The requests for the banks and the ski app ARE on the features suggestion board. In over a year, nothing has happened and no Fitbit employees have responded. So, not holding my breath there. However, customer support were great and have offered me a replacement.