Ionic suddenly stopped working and will not turn on.

[Darcella]

My ionic was working after i just charged it.  It and my phone saif full battery.  I looked at the time yesterday and nothing!! It's  black!   This was maybe 90  min after i put it on

Came home plugged it in and tried to restart it still nothing! 

Now what! Ive had it for 14 months,  no big issues.  Now i have a doorstop?

[Sameekapoo]

I talked with customer support and have opt for a replacement device

[beachdreamer7]

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@Sameekapoo wrote:

March 7th alarm went off. o woke and checked my sleep log. Had breakfast then took a nap .woke up from my nap and my watch went black. It apparently stopped working right befire my nap. Not knowing what happened I put it on the charger. After 5 days on the charger nothing... It's not even a year old!!! What the Efff?! 

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March 7th was the day mine died too.  😞  

[YojanaFitbit]

Hi guys nice to see here.

@onthesnap09 Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. If you need more details about your warranty information, feel free to get back to our support team via email. Or I can request a new case on your behalf if you need it.

@Sameekapoo Sorry to hear what happened to your Ionic, thanks for troubleshooting and for contacting our support team. Hope they can help! Let us know if you need anything else.

@SurfingSARBoy Thanks for sharing your thoughts about the feature suggestions boards, you can learn more about how Fitbit decides what suggestions get released in our FAQs. I'm glad to hear that you got help from our support team. Let us know if you need more help.

@beachdreamer7 Thanks for posting the issues that you're having with your Fitbit Ionic. I've checked with our Support Team and apparently our team already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

See you around. 

[Higreev]

Same thing happened to me, not sure what to do with this dead device. It worked perfectly for 15months. Fitbit need to look into this issue and help solving this as this is a expensive device.

Moderator edit: Format.

[04Mach1]

These forums, other retailer feedback areas ... Amazon, Bestbuy etc etc

all are littered with customers who have issue with the ionic model.

The pattern battery issues is rampant alone.
Now there is a large crop of people who have had it for 9-14 months all having theirs just die on them.

I bought mine on january 6th of last year, didnt start using it until the 12th. On march 3rd of this year after no issues at all. mine is completely bricked. a very expensive paperweight that keeps reminding me of how bad their customer service stance is on this situation.

None of the solutions offered in this thread or others help me for this problem. By the amount of threads and even more users about this issue. It is very apparent that this is factory defect of some sort.

The 40% off coupon is a joke. "its for customer loyalty" ... how about you stand by your product and admit that there is at least an issue with one batch of the ionic.
This is a blatant cash grab or very poorly executed way to limit damage on the companies bottom line.

Now within these very forums users are discussing which competitors are going to get their next purchase.

As a company they should be ashamed of how they are handling this situation. 


My customer service interaction was escalated 3 times today. Over an hour spent waiting and talking. and im still being offered 40% off.

WHY ON EARTH? Would I or anyone buy another when there is obviously a problem. and on top of that the company refuses to make things right?

[beachdreamer7]

---

@04Mach1 wrote:

These forums, other retailer feedback areas ... Amazon, Bestbuy etc etc

all are littered with customers who have issue with the ionic model.

The pattern battery issues is rampant alone.
Now there is a large crop of people who have had it for 9-14 months all having theirs just die on them.

I bought mine on january 6th of last year, didnt start using it until the 12th. On march 3rd of this year after no issues at all. mine is completely bricked. a very expensive paperweight that keeps reminding me of how bad their customer service stance is on this situation.

None of the solutions offered in this thread or others help me for this problem. By the amount of threads and even more users about this issue. It is very apparent that this is factory defect of some sort.

The 40% off coupon is a joke. "its for customer loyalty" ... how about you stand by your product and admit that there is at least an issue with one batch of the ionic.
This is a blatant cash grab or very poorly executed way to limit damage on the companies bottom line.

Now within these very forums users are discussing which competitors are going to get their next purchase.

As a company they should be ashamed of how they are handling this situation. 


My customer service interaction was escalated 3 times today. Over an hour spent waiting and talking. and im still being offered 40% off.

WHY ON EARTH? Would I or anyone buy another when there is obviously a problem. and on top of that the company refuses to make things right?

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A-MEN!!

I wonder if anyone has one that will actually hit the 18 month mark in working condition???  

[mfcarreon]

I just had mine do that, charged it last night, checked it this morning and nothing. Tried a different plug for a few hours, tried reseting it, and again, nothing. Tried cleaning the contact and left ir charging (another plug) and nothing. I’ve also had mine for about 13-14 months. This is very frustrating. I have tried everything and is still not working. I’ve read the fitbit team response i really don’t thing they help, or even care at all that we are all complaining. VERY DISAPPOINTING 

[YojanaFitbit]

Hi @Higreev and @mfcarreon , welcome to the Fitbit Community!

Thanks for sharing your feedback. I've noticed that you got in touch with our team. In case that you need further assistance or you have questions about this, please let me know so I can open a new ticker for you.

@04Mach1 and @beachdreamer7 Sorry for all the inconveniences that some of you had with the Fitbit products. I understand the frustration you are feeling, but at this point we don't have other option to offer you. I know that you might be questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Your feedback is really appreciated, please let me know if I can help with with anything else!

@mfcarreon I appreciate the time you've taken to troubleshoot your Fitbit Ionic, thanks for sharing those details.  I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

I'll be around if you have more questions about your Fitbit product.

[Higreev]

I have contacted support and there is no help provided as my fitbit is not under warranty. There should be a update or something else that would really fix this issue.they suggest me to buy a new one with discount. I have no trust with Fitbit anymore to invest money on device that will only work under warranty. What i need to do with this dead device.please suggest.

Moderator edit: Format.

[jessbeast]

I'm glad I don't own an IONIC at this point in time hearing about all these unfortunate issues the watch is having.  I still use my fitbit application to keep track of calories because I have my foods in there already but I moved to Garmin after my surge and as far as a wearable tracker I must say it's amazing and I love it. I will purchase another fitbit product at some point in time once I see them getting more advanced with their ability to last past the warranties.

[rfjouben]

So it appear as my post was removed for violation of community guideline but after reading the guideline it appears as if it did not violate the guideline so I suspect there was a misunderstanding regarding the quote from Animal Farm,  The removal of the post is actually ironic a point which will not be lost to those you know what Orwellian mean. 

For those who missed the post, here it is again and clearly I am not calling anyone a pig or being persistent negativity but rather pointing out that some people have been successful in getting their device replaced even after the warranty had expired.

"Like in Orwell's world, all pigs are not created equal and customer support does not "provides resolutions based on the Fitbit Warranty". It is clear by the post in this discussion that some customers who had devices fail beyond the warranty period were provided with replacements while others in the exact same situation where not provided replacements.

[rlangelozzi]

My husband's fitbit is dying after just 14-15 months as well.  He plugs it in at night, next morning says it has a full charge and then dies by the middle of the day.  I came on this forum hoping that someone would tell me that Fitbit was standing by their product even though it is a couple months past warranty.  I guess we will be looking at new options for his next fitness watch as well.  Really too bad because I have had fitbits for quite a few years now.  

[kpetrino]

Just happened to me today.  Was at 1/2 charge and won't even charge.  I tried hold the left button for 40 seconds to restart and all 3 buttons based on other forums.  Completely dead.  Just an expensive bracelet.  I know the Apple watch is expensive, but at least I don't have issues with Apple like I do with this.

I have done everything you said to try and restart and it is not restarting. It was working fine early this morning and even synced at 8:35 am but now it is dead.  I hadn't taken it off or done anything that would have damaged it or caused it to stop working.  Shows battery at medium and will not even let me charge through either a charger or USB port.

[YojanaFitbit]

Hi guys, thanks for sharing your comments here. @rlangelozzi welcome to the Forums, it's nice to have new faces around.

@Higreev sorry for the issues with your Ionic. Thanks for the feedback, it's very important to us to have your thoughts in regards of our product and your customer support interactions. About your inquiry, if you've already tried the suggested step from Fitbit support and it is not turning on; it won't be able to receive any updates. In this case it's best to consider your warranty, you can keep communicating with our support team, they will be glad to check.

@jessbeast thanks for sharing your comments, we're glad to hear that you're still using Fitbit to gather your food data. You can check new updates about Fitbit products here. We'll be happy to keep assisting you with any questions that you might have. 

@rfjouben thanks for the clarification, we've passed your feedback to our team. As mentioned before, each scenario is different, but feel free to get back with our support team; if you want to have more details about your warranty information.

@rlangelozzi we really appreciate your time. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. In this case, I've contacted our support team to let them know this information; they will be contacting you soon.

@kpetrino thanks for trying those steps! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

I'll be around in case that you have questions about this. 

[Katers596]

I agree, and I cannot use that option. I’m hoping that Fitbit will eventually do the right thing and provide more than a token coupon. 

[cynedyr]

Mine apparently just bricked itself today while I was on an elliptical, had it about 15 months. The factory reset started working, but failed to download at step 2 of set-up and now won't respond at all. The battery was over 80% at the time, at the worst.

[zeweis]

It's getting so bad that it is actually a little funny now: my Iconic went dead late January (got it around Thanksgiving 2017) and I spend almost a month to argue with Fitbit's customer service and finally received a "free" replacement early this month (I reported my experience on this forum but the post was removed by Fitbit because I mentioned how I "persuaded" them to provide me the replacement for "free").

This morning the replacement Iconic is dead exactly the same way as the original one! Less than a month after I received it!

I have no words except: Wow, Fitbit! How low can you go?!

Moderator edit: format

[cynedyr]

The most recent 3rd party review I read recommended getting a Versa instead.

[zeweis]

Versa is still Fitbit's product right? At this point I will not spend a single penny more on anything from Fitbit, ever again!

[SunsetRunner]

Mine stopped working yesterday, 50% battery not using gps or anything demanding, just turned off and wouldn't come back. I contacted fitbit, told them i was out of warranty and after a short troubleshooting session, they are going to send me a replacement, so my experience with support has been great! Although I want to give credit to this thread and everyone who posted because I believe it helped get me a quick resolution. I will let everyone know if the replacement device fails in the same way.