Ionic unresponsive

[Mickeyw50]

Help, no green lights. My ionic went black no green light wont light up with charger

Moderator edit: Subject for clarity 

[david1028]

My Iconic also just quit working on 7-09-2019.  It appears there is an issue with an upgrade?  Can someone help me please?

[david1028]

tried what you recommended and my iconic will not vibrate as suggested.  screen just goes blank!

[lyssjax]

They are only going to give you a "fix" that doesn't work 🤷🏾‍♀💅

Sent from Yahoo Mail on Android

[SunsetRunner]

Mine has done exactly the same thing a few hours ago, it had 70 per cent charge on it, I wanted to sync with my phone and nothing, screen black, no green light, will not reset, will not charge up, I have messaged fitbit, let's see what happens but not holding my breath, they are so expensive as well, 

[SunsetRunner]

Same here I'm so angry

[david1028]

Very ironic that within the last couple of days all these iconic are failing???? We need answers from Fit Bit very soon!

Sent from my iPhone

[SunsetRunner]

Same has happened to me today, and have cleaned contact points, WILL NOT factory reset at all, numerous attempts, no green light and had been on charge for over 4 hours and NOTHING, have messaged Fitbit before even saw these posts, and explained all these points, bet they fob me off, issues in past and have fobbed me off, 

[SunsetRunner]

One ad done this today, 70 per cent power, but black screen, no green light, tried everything mentioned, and it is not charging up at all neither. Support  just fobs everyone off with all this factory reset etc, wr are not stupid and we bought expensive fitbit ionic, and I've had a few issues with mine, it's beyond a joke today. And seeing people saying fitbit offering 40 per cent off for replacements is disgusting for something that is obviously their fault 

[SunsetRunner]

Definately. I work hard for my money and am sure everyone else does too. And we cannot afford to waste our money

[justjewels65]

I finally did the chat with support 

I still have to go check my email but I asked a lot of questions. Mine is still in warranty so I should be eligible for like-for-like exchange(mind you it is likely refurbished) or 50% off one of the offered items. I confirmed you can’t use the 50% discount with an item if it is already on sale and the prices are supposed to be listed once you follow the link in the email they send you. As for the warranty for a like-for-like exchange it is typically (depending on their stock) a product that was either the wrong size etc with little to no wear and the only warranty is whatever the remainder was when the product was returned. Obviously that part is scary because what if it only has 30 days left.....I asked if they were working on a fix for this issue and was assured they are...we’ll see what comes of it. 

[Rjmarasigan]

My ionic was a black screen once i checked and woke up early this morning. I thought battery was dead but I charged it at home and got back from work and still a black screen. I tried to reset but it doesnt work. This is nuts and FitBit needs to fix this asap!! 

[Rjmarasigan]

I called the support line and they said they havent had any complaints about this. I told the lady nicely to check the forums because this is a Update Issue that cause our Ionics to black screen for a whole bunch of people and all in the same week only that is very fishy and IT software update related. I work in a tech company and this needs to get escalated asap as they will lose clients fast. She is bribing me with a 50% off for new products but I dont want a new one. Even if I am past my warranty, this is not a wear an tear issue. I need a replacement and will be bugging support everyday for an answer and everyone should do the same and blow up their support line with more case numbers about the issue. Have a good evening everyone!!

[lyssjax]

Same thing I have been saying!!! What is Fitbit going to do??!!! 🤔🤨😑😣😤

Sent from Yahoo Mail on Android

[lyssjax]

I've been telling everyone that Fitbit is full of it! There is no way possible that each and every one of us is having the same issues and complaints about the same top of the line sports watch 🤷🏾‍♀🤷🏾‍♀🤦🏾‍♀

Sent from Yahoo Mail on Android

Moderator edit: Format

[RicardoFitbit]

Hello guys, it's a pleasure to continue providing assistance, my apologies for the delay in responding.

I'm sorry to know that you're experiencing this situation with your Ionic devices, the feedback that was submitted in your posts are appreciated. Take in consideration that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared with us in your posts is really helpful for us. I recommend you guys to check my previous post, try the troubleshooting steps that are specified there and if with no avail, get in touch with our Customer Support team. Our warranty policies can be reviewed here.

See you around. 

[Masteef]

Well I can join the same ionic update crash club I guess... My ionic was frozen for 2 days after the update, then would intermittently try to wake up for a few seconds to the clock screen, then eventually just go back to the Fitbit logo. I tried the reset steps and now I only get one of 2 screens: a red vertical lines or a blue vertical lines - they look eerily like the red triangle of "could not clear data" I saw when I tried your reset steps. The blue lines look like the scrambled Fitbit logo as well. This is definitely related to the update, and I'm going to be on top of customer service until this is fixed. Garmin wouldn't be giving us this grief if their update screwed up their own equipment.... 

[RicardoFitbit]

Hi @Masteef welcome to the Community Forums, it's a pleasure to assist you with your concern.

First, thanks for the feedback that was submitted in your post, such information is always helpful for us to review our procedures, thanks for troubleshooting your device prior to posting. I recommend you to check all the troubleshooting steps that were shared in my previous post and let me know how it goes. If steps are tried with no avail, please contact our Customer Support team directly to receive further assistance or contact me back so I can create a ticket for you.  

See you around.

[cee5280]

I've had the same problem I have gone through every step and nothing has helped. I think after giving multiple fitbits a chance and none of them lasting that long I am officially done with fitbit. Garmin here I come

[annchristin86]

I'll just jump in here aswell! It's got lights, but nothing else. Done everything the FAQ told me to do, including stuff in the forums, but no, no response. Did the hold the three buttons down thing, so now it's just stuck on this...

[annchristin86]

Sorry for double posting, but I couldn't find an edit button. Talked to chat now and I'm really curious, who is getting it to work again?