Ionic unresponsive

[Mickeyw50]

Help, no green lights. My ionic went black no green light wont light up with charger

Moderator edit: Subject for clarity 

[kab8956]

I have had the same thing happen with my Ionic.  I have restarted it, got a new Fitbit charger, cleaned the stone with rubbing alcohol,  and I don't get a green light.  

[david1028]

Called customer service and they gave me a new watch.

Sent from my iPad

[Kristamb3]

I cant figure out there phone number, emailed one reply and then nothingSent from my T-Mobile 4G LTE Device

[Jhart0005]

Mine had done the exact same thing.....

[RicardoFitbit]

Hello everyone! It's a pleasure to continue providing helpful information for your Ionic difficulties, my apologies for the delay in posting.

My best advise is to check and try all the troubleshooting steps that were specified on my previous post. If by any chance such steps were tried with no avail, you can contact our Customer Support team directly or contact me back so I can contact our them on your behalf. Your understanding and patience with this situation is appreciated, thanks for taking the time to share pictures and your thoughts about this inconvenience.

I'll be around. 

[SunsetRunner]

Same thing happened to mine this morning. It was unresponsive, no matter what I did.Contacted Fitbit and they could only provide 40% off towards another fitbit or 50% off Versa Lite. It's a shame because I've spent a lot for the watch which only lasted a year and a half. I did purchase the Versa Lite with warranty but if this doesn't work out I may have to look at a Garmin watch.

[SunsetRunner]

 I am on my third and this will be my LAST! Will consider a Garmin after this.

[ChablisPlayer]

I have the same problem.

My ionic went completely dead. It still had a charge. I followed all steps from this community as well as others. No luck. Everything from cleaning the prongs with toothpaste and a toothbrush to holding the back and lower right button to charging for 24 hrs and trying different ports. It just plain died. I had the ionic for 1 year and 2 months. Contacted customer support and worked with them for 20 minutes to learn that they would give me a 25% discount off another ionic. I have been a Fitbit customer with multiple units for years. Completely unsatisfied and cant justify buying a new ionic every year. Stay away from the Ionic. The blaze was bullet proof. 

[SunsetRunner]

Wow! You got a free Ionic? What did you do to get that offer. All I was offered was 40% of another ionic or 50% of Versa Lite.

[SunsetRunner]

Someone on the forum said they receive a free watch. Not sure what he/she did to get that sweet deal. Silly me spent money and purchased the Versa Lite. This will be it for me if this watch doesn’t work out.

[david1028]

I had the exact same problems, called customer support and they sent me a new watch

Sent from my iPad

[SunsetRunner]

What did you do to get that sweet deal? I was only offered 40% off new purchase or 50% off Versa Lite.

[GraceGFitbit]

Hey @ChablisPlayer, let me give you a warm Welcome to our Community.

Many thanks for stopping by @SunsetRunner and @david1028. I greatly appreciate your feedback, it is always useful. Fitbit is always reviewing your responses to provide feedback to our product development team. 

Please take into account that our Support team will look at all the information you provide, this information will help to take a decision about the solution. 

Please don't hesitate to reach out if you have any more questions, comments, or concerns. 

[hades666]

Another example of a  moderators canned response. Nicely done fitbit 

[Kaat2]

Hi Everyone,

since yesterday I've got the same issues on my Ionic. I've tried everything suggested in the previous posts, but I can't get it working. What to do now?? I've got my Ionic for a little longer than a year. I haven't bought it just to use it 1 year…. I'm really dissappointed in fitbit. Please help, I'm really attached to my watch...

Kind regards, Karin

[ChablisPlayer]

I would recommend moving away from Fitbit. I just did after 8 years with them. Platform is great but customer service and hardware are substandard. After my ionic just died and they only offered me 25% off I made the change to a Samsung Galaxy watch. Love it so far and my 5 years experience with Samsung has been fantastic.

[ChablisPlayer]

I have been without my Fitbit for 2 weeks working on a solution. I have now made the decision to move onto better hardware at lower cost. Don’t have the time or energy to fight with Fitbit to get a problem fixed.

[SunsetRunner]

I agree with you!

[KSP23]

Another loyal FitBit customer leaving because of this.  I bought a Samsung Galaxy watch and got reimbursed for the Ionic through my credit card's extended warranty coverage.

[YojanaFitbit]

Hi everyone! Thanks for taking the time to report the issues that you're having with your Fitbit Ionic. Sorry for the delay.

I appreciate all the feedback and the time you've taken to perform the troubleshooting steps suggested along the thread. If you've already contacted our support team, I suggest to keep communication open with them. They will be glad to keep assisting you. 

@Kaat2 I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Thank you all for your feedback regarding your experience with Ionic and warranty. We’ve forwarded all of your feedback to our specialists for further review. We’re truly sorry that you had a less than perfect experience with Ionic and we’re sure our support team can provide an alternative resolution.

If you're having issues with your Ionic not responding when you try to charge it, I'd suggest to clean the contacts of your Ionic; you need to this regularity with all devices. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

We also recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

For more help, you can take a look of the steps on this article: Why isn't my battery charging on my Fitbit device?  And as a last step, you can try a factory reset on your Ionic. 

At this time, we'll be closing this thread since it has became off topic. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Ionic board, provide as many details related to the issue in your post. We'll be assisting as soon as possible.

Thanks for your understanding.