Ionic unresponsive

[Mickeyw50]

Help, no green lights. My ionic went black no green light wont light up with charger

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Mickeyw50 thanks for bringing this to my attention, it's a pleasure to assist you with your Ionic device.

Seems odd that suddenly your Fitbit Ionic is not responding anymore. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. 

Let me know if you have any additional questions, I'll be here.

[Mickeyw50]

Hi , it's not just me it's a ton of folks this has been too... ironically it was after the upgrade .. I will take these steps thanks ..

Look under my ironic face is black no lights. . Tons of folks are suffering 

[Jessica36]

Hi, 

im having the same issue. Mine randomly stopped working yesterday. First I realized the time was wrong and shortly after the screen went black. I thought the battery might have died but now it won’t even charge. 

[RicardoFitbit]

Hello again! Welcome aboard @Jessica36 and thanks for your prompt reply @Mickeyw50.

@Mickeyw50 Thanks for sharing your thoughts with me. Can you please let me know if the troubleshooting steps that were previously posted were took in consideration so we can move forward? I'll be looking to your reply.

@Jessica36 Thanks for bringing this to my attention. I recommend you to try the troubleshooting steps that were shared in my previous post and keep me posted.  

I'll be around. 

[Jessica36]

Hi, 

yes I tried the troubleshooting suggested it didn’t work. The screen is still dark. 

[Mickeyw50]

I tried a factory reset,  they walked me thru it as well . ..still  nothing on the phone with them now .. this is horrible ... my head hurts .. I breath this thing 

[justjewels65]

My Ionic did the same thing. I had a fully charged battery and my last sync was at 5:30 am MST. I went to put it on for the day and it is dead. I tried all of the troubleshooting to include restart, reset, dongle, usb. Every forum suggestion has been attempted. No green lights on the back. Black screen remains and after the attempted trouble shooting I got a magenta triangle with an exclamation point in the middle. I have logged into my fitbit account online to try to get access that way and still unsuccessful. I have not even had my Ionic for a year yet.

[Harvman11]

@RicardoFitbit Not sure how you can say that it’s “odd” since I and many others here on the forums have been reporting this same problem here over and over. Clearly this is a known issue that Fitbit has decided is acceptable if it occurs after the 12 month warranty has expired.

[lyssjax]

I agree!!!! "Seems odd" is a crock of mess! Clearly Fitbit sees all of us ionic users having the same issues and they care less! 😔

[Harvman11]

Except the 40% off does not go along with sales or anything else, so it comes out to $150. You can find Ionics on other sites for $150 pretty frequently. Not really anything special.

[lyssjax]

They still haven't offered me anything 😔

Sent from Yahoo Mail on Android

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance. Welcome aboard @justjewels65. I'm happy to see you again participating @Jessica36 @Mickeyw50 @Harvman11 and @lyssjax.

@Jessica36 Your effort and patience troubleshooting your device are appreciated. I've created a ticket for you to receive further assistance directly with our Customer Support team. Please keep an eye to your email inbox, they'll be in touch with you soon. In the meantime they contact you, let me know if you have any additional questions.

@justjewels65 Thanks for troubleshooting your device prior bringing this to my attention. To better assist you and because you already tried some of the troubleshooting steps that were posted here in the Community Forums, can you please let me know if you already tried our factory reset procedure? This is completely different than the restart process you mentioned in your post. I'll be looking to your reply. 

@Mickeyw50 @Harvman11 The feedback that was submitted in both of your posts are appreciated, Fitbit is always striving to improve our products and services, therefore, the information that was shared with us is really helpful. For a better understanding of the outcome of your cases with our Customer Support team, please check our warranty policies here. 

@lyssjax To better assist you and move forward with your situation, can you please let me know if you took in consideration and tried the troubleshooting steps that were posted above? I'll be looking to your reply so we can proceed with your concern.

See you around. 

[Lilcat40]

My ionic died this morning what the hell.  Customer support cannot fix they will give you 40% credit towards a new one which to models on backorder.

[justjewels65]

Ricardo,

Yes I tried the factory reset prior to sending the message.

[Kristamb3]

SAME THING with my ionic! I have attempted to contact fitbit, no response.  It will not charge or anything. Tried factory reset, nothing happens

[Kristamb3]

This is  huge problem, the Ionic is a device that costs over $200 and mine is completely dead Please assist me in contacting someone to have it replaced. I have tried direct chat, twitter message, and calling. @Fitbit 

[Kristamb3]

a credit isn't going to cut it. Sounds like their "update" toasted our devices?!

[KSP23]

My Ionic died this morning too.  According to the app it last synced at 5:39am but was completely dead at 6am when I checked it.  Battery was around 50%.  I've tried all the suggested methods to reset it but nothing has worked.

[Lilcat40]

All they will do is tun you thru stupid things to try then look to see if
you are under warranty. If not they will send you to a link for a new one
40% off. 2 options are backordered.