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Ionic won't turn on

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‎01-26-2019 07:12

‎01-26-2019 07:12

I woke up this morning and my watch won't turn on, even if I hold button to reset just won't restart, but I Any ideas can't live without it 

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‎01-26-2019 08:22

‎01-26-2019 08:22

Is it over 12 months old?  I know alot about these watches and the issues they have which is too long to list..   In a nutshell most only last about 6 months.  They send a replacement that only last through the original warranty of 12 months.  They're plagued with issues the worst being water damage from a faulty seal.  Fitbit refuses to acknowledge this problem,  but it exist.  I've been through two watches that suffered screen issues because of the seal.  The second watch they sent me lasted right outside my warranty and they wanted me to purchase a new one!  They offered a discount, but who wants to purchase a watch that you know won't last?  Crazy tunes man, I'm telling you....

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‎01-26-2019 08:23

‎01-26-2019 08:23

@ccas wrote:

I woke up this morning and my watch won't turn on, even if I hold button to reset just won't restart, but I Any ideas can't live without it 

Try doing a factory reset with the buttons.  Hold all three buttons for about twelve seconds.  When the Fitbit logo appears, then disappears, release the bottom right button until there is a strong vibration.  If that does not turn it on contact Tech Support.  If defective they should replace it for you.  That might be your end solution.  

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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