Log in Suddenly Changed

[Endosteve]

My Ionic has suddenly stopped accepting a code to unlock it and now asks me to unlock with my phone. How do I do this?

[SteveH]

After ten wrong PIN codes it locks the device and you need to use the app to reset the code. Instructions are in this help file: https://help.fitbit.com/articles/en_US/Help_article/2250/

[Rich_Laue]

To sum it up. Open the Fitbit app. Go to the ionic settings. Tap device lock. Choose a new pin code. 

Do not remove ionic from your app or Fitbit account. 

[Endosteve]

Hi,

Thanks for your help but it does not work. I can get to the log in on
the app but when I try to log in to my Ionic it asks for the number
displayed on the Fitbit screen. I can't see it because there is just a
picture of o phone and a message asking me to log in by phone.

I will persevere!

Thanks again.

Steve

[Rich_Laue]

@Endosteve is your ionic still connected to your Fitbit account? 

I have no idea what your referring to with "The login to my ionic"? I've never heard or seen a login to a Fitbit device. 

You want to reset the pin on your ionic From your ionic settings

Enter your phones unlock code

Tap change pin