Main goal doesn't change

[J.B.1.]

Hi, I've had some trouble with my Ionic. Recently, I changed my daily goal from 30 active minutes to 10,000 steps. However, the watch alerts me and celebrates for both goals (30 min and 10,000 steps). Also, the active minutes goal shouldn't even exist anymore since it was recently replaced by zone minutes. I've tried restarting and re-syncing my device, but nothing's worked so far.

Moderator Edit: Clarified subject

[SilviaFitbit]

@J.B.1. A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned. It's pretty weird that your watch is celebrating both goals since it only has a main goal therefore it should be celebrating only one. 

I would like you to make sure you followed this procedure to change your main goal and sync your Ionic to make sure the settings update. Also please provide me with more details about the celebration that you're seeing when reaching the 30 Active Zone Minutes, if you have a picture please attach it to your next reply. 

Looking forward to hearing back from you. 

[J.B.1.]

@SilviaFitbit Hi, thanks for responding. I did follow that procedure to change the main goal, and steps is the selected main goal. I also tried syncing the watch again, but it hasn't worked. I don't have a picture of the celebration animation, but I know it is the standard fireworks one. I've attached a picture of the main goal settings in the app.

[SilviaFitbit]

@J.B.1. Thank you for getting back. I appreciate the screenshot attached. 

If your Ionic hasn't synced, this could be the reason why the main goal hasn't updated, please follow this syncing troubleshooting. If it synced but the main goal doesn't update then restart your watch, sync again and let me know the result. 

Looking forward to hearing back from you. 

[cerolineesow]

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@SilviaFitbit wrote:

@J.B.1. Thank you for getting back. I appreciate the screenshot attached. 

If your Ionic hasn't synced, this could be the reason why the main goal hasn't updated, please follow this syncing troubleshooting. If it synced but the main goal doesn't update then restart your watch, sync again and let me know the result. 

Looking forward to hearing back from you. 

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Thank you for sharing article and information. this is very helpful for beginner.

[J.B.1.]

@SilviaFitbit Hi, sorry for the late response. I will try this and get back to you.

[SilviaFitbit]

@cerolineesow Welcome to the Fitbit Community! Feel free to post or share tips about your Ionic, your comments are always welcome, here's the Fitbit Ionic Product Manual in case you want to check it out. 

@J.B.1. Thanks for getting back! Don't worry, I'll be around if you have any additional questions! 

[J.B.1.]

I've tried syncing my watch and restarting and syncing, but it's still alerting me for 30 min. of exercise. If there's not anything else I can do, that's fine, since this is not a huge problem.