Not able to install Spotify on my fitbit

[Rickypopat_08]

Hi I. M not able to install Spotify on my ionic I have checked the versions on my phone and innfitbit both are same n lastest updated.. please help me becoz I just bought primium thinking it would work ..thanks in advance 

[mbaptista]

Same here. Ionic is reporting fw version 27.33.1.30 and says it's up to date.

Yes, we know the update is being rolled out to all users. It's been 2 months since the 1st post on this thread. Are you using pigeons to deliver the updates?

[Dawnisbreaking]

As per the message above, their is a warning saying the Ionic and Software all have to be updated, which it is. their is no ability to install Spotify, we are on an apple iphone 6s. When I liked it to my samsung I could install it, however it only worked intermittently. Very frustrating! when all the other android and iphone and samsung watches work ok. 

[Dawnisbreaking]

This is exactly what I get, this is on the iPhone 6s. But not on the Samsung.

[Dawnisbreaking]

I have an Iphone 6s, i have updated to 13.3 and the fitbit is upto date. I still comes up with the message to make sure everything is upto date and the install button is greyed out. any suggestions? this is one of the key features needed for training.

[Dawnisbreaking]

here is the screen shot. thanks, 

[Dawnisbreaking]

hi I have checked we are on 33.1.30 and iOS is 13.3 (latest release) still having the same issue. thanks.

[SilviaFitbit]

@Jaustin1127,@Dawnisbreaking and @mbaptista. Thank you for your participation on the Community. 

The latest firmware version is 27.70.7.14. Currently you have one of the oldest firmware version and that's why you're unable to install Spotify. 

The firmware update is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

Please make sure you keep your app up to date in order to receive the firmware update. 

I'll be around if you have any additional questions. 

[Jaustin1127]

The firmware i have for my fitbit is 27.70.7.14

and the latest fitbit app for android

[SilviaFitbit]

@Jaustin1127 Thanks for confirm that you have the latest app and firmware version. 

In this case, I've shared your post with our Support team, they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[KevinsIconic]

The screen shot provided is exactly what I'm experiencing; walked through all the steps to update and the firmware is still 3 version old.

I didn't see a rollout schedule for the update, if anyone has one.

I'd like to return this iconic if it is going to be this much trouble - and wait for Google or Apple to provide something.

[KevinsIconic]

1/13/20

Just spoke to a (quite rude) Fitbit customer service rep.

Spotify is not available for download on iconic.

[KevinsIconic]

1/13/20

Just spoke to a (quite rude) Fitbit customer service rep.

She stated Spotify is not available for download on iconic - only available for versa 2.

[SilviaFitbit]

@KevinsIconic Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear about your experience with your watch. Spotify is available for Ionic but you need to have the latest firmware version which is 27.70.7.14 and the latest Fitbit app. 

I'll be around if you have any additional questions. 

[KevinsIconic]

Thank you for your reply.

I do have the latest firmware: 27.70.7.14

[KevinsIconic]

sorry, i have the latest fitbit app as well.  3.12.1 (20243452)

[SilviaFitbit]

@KevinsIconic Thanks for getting back. I appreciate that you mentioned you have the latest firmware version and app. I would like you to provide me with a screenshot of the message you're receiving in your Fitbit app. 

Keep me posted. 

[Fra_64]

@SilviaFitbitThanks for the procedure to check the conditions for installing Spotify. My Ionic is a couple of Firmware updates behind, while all messages from the Android Fitbit app (version 3.4.2) confirm that the watch is up to date, at this moment Firmware 27.33.1.30., through the functionality 'Check for Ionic update' with the answer ' Ionic is up to date! ' (with sync + Wifi conditions fulfilled continuously)

Because this update 27.33.1.30 can be considered as obsolete (I guess), I do not understand why I am 3 Firmware update roll-outs behind resulting in a failure installing Spotify.

If the roll-out is scheduled, what is the plan in terms of timing?

Thanks.

[SilviaFitbit]

@Fra_64 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I truly appreciate the screenshot shared. It's pretty weird that you haven't received the latest firmware version. Please try the following in order to receive the latest firmware update: 

- Turn on all day sync 

- Make sure you have a supported mobile device 

- Sync at least 1 or 2 times at a day 

Keep me posted. I'll be around if you have any additional questions. 

[Fra_64]

Thanks for the reply.

- Turn on all day sync --> Yes, fulfilled, from purchase date on (July 2019)

- Make sure you have a supported mobile device --> Yes, tried 3 mobile devices, these are NOT the Huawei's. Syncing several times per day, nearly always succeeded (95% first time sync, 5% succeeded 2nd or 3rd try). Clearing cache at App level is done multiple times as described, as well as re-installing the App from scratch.

- Sync at least 1 or 2 times at a day --> Yes, minimum 4 times per day, and more with intensive training & activities. The Ionic is used rather intensively with more than 4 activities / week, the sync processes are working perfectly. The bluetooth and Wifi are "on" at night.

Before sending the initial message, I went through all procedures @ Fitbit help and community more than 5 times, and thought about it thoroughly to make sure I'm not missing something, tried multiple approaches such as different mobile phones, finally resulting in posting the report of this issue.

Thanks for your advice.

[Fra_64]

@SilviaFitbitDoes that mean that I have to continue using the Firmware version 27.33.1.30 without installing Spotify, as all conditions are fulfilled (App version, all-day sync on,...) and checked with different mobile devices?