07-25-2018 20:15
07-25-2018 20:15
Not receiving step goal notifications or wind down reminders. Can anyone tell me how to resolve this? I have spent 2 hours each the last 2 days chatting with Fitbit support. After day one I had a third issue after doing all the steps they had me try and that was my Fitbit ionic wouldn’t pair with my phone. The pairing issue has been resolved after day 2 of chatting with them but still not receiving step goal notifications or bedtime reminders. Suggestions? I have already factory reset and deleted app about 4 times so that will not resolve the issue. Open to other suggestions??
07-25-2018 21:35
07-25-2018 21:35
@Run13-1-18 what phone is it?
Helen | Western Australia
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07-26-2018 05:09
07-26-2018 05:09
07-26-2018 06:36
07-26-2018 06:36
Are you not receiving sleep reminders on the Ionic or on your iPhone?
I ask, as the Ionic will not receive sleep reminders:
07-26-2018 07:04
07-26-2018 07:04
07-26-2018 09:12
07-26-2018 09:12
I've never been able to get a sleep reminder on my Ionic. I thought it's always been this way, but I didn't put much effort into it after initially setting up my Ionic back in April.
The help site is not overly clear on what a "supported device" is:
https://help.fitbit.com/articles/en_US/Help_article/1314#reminder