RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[T3CHBloG]

Clockfaces are starting to come online. I was able to successfully install a new one. I would give it a little more time, however, to allow all data to sync.

My thanks to the moderators and other uses who were patient with me while I was angry. And thank you to FitBit for working this out.

[Bos10]

I’ve done that same thing too! I’m using my old Blaze and it’s working much better then my $300 Ionic. 

[jcgreeneburns]

So I have been called support about 6 time with this issue and they keep telling me it's my fault, it's my phone, try tablet, it's my table, not their fault.  Yesterday I finally flipped **ahem** cussing and screaming, asked for a manager who is suppose to get back to me, I told the guy that I had researched and saw others having issues and he said probably they have wrong equipment or not doing it right but that it's only a minority with issues.  Today I pull up website and see at top of webpage "we are working to resolve an issue affecting device functionality, including syncing, setup/firmware updates, and downloading apps/clock faces from the app gallery.  thank you for your patience while we work to get this resolved.  I am in America, the guy didn't speak English well and he was incredibly rude as was the guy I spoke to last week when I had this issue.  Pretty much told me oh well you spent $300 for an item that doesn't work, not our problem, something you must have done.

[brianjstahl]

Oh ya.. There's a banner on this site saying their trouble shooting the issue 

. Lol

Look I love the fitbit cuz it customizes my needs. But I think when they went into the smart watch,, plagued with problems. Instead of bringing out the versa they should of concentrate on the operating system issues.

[Tonyclatworthy]

Mine seems to be all sorted now, not sure if everyone's will be

[SDSmith]

All sorted. Thank you

[eugener]

Just wait I suppose. Their servers seem to be overloaded right now. Getting "No connection" every few seconds - just wait. 

[Sandddddd]

I think it was fixed

[Sandddddd]

My notifications work normally

[Billnh1]

Mine is working again. Thank you

[lablover55]

Well include me as a very frustrated Ionic owner. Can't sync. Removed app on phone and on laptop. Still have issues. 

[willzy]

Mine seems to be working now. Here are a few improvement suggestions.

1. Ship with base software, watch face and applications by default without having to sync online. This will ensure new users are up and running from the start without relying on your servers and hence improving overall experience.
2. Create a service status page and acknowledge issues in a more timely manner.

Cheers!

[LadyDunans]

I have been having trouble syncing the apps from the very beginning: the Deezer, the Photo Album app and others

[joe3175]

For those not wanting to buy a weather app - My Ionic uses Accuweather( I am in Australia) which is what was already installed on the watch when purchased and therefore no extra cost to me and I have had none of the issues people are complaining(rightly so) on this thread. Maybe it is also available in other countries and worth seeking out.

Fortunately my Ionic has not been affected in any way by sync or app issues.

[Wayne71]

Checked the watch this morning and it all appears to have been fixed. Thank
you fitbit.

[Colinm39]

@joe3175Great to have you confirm our Weather App.. No issues here.

Before the RED notice I have had no issues with Versa and Ionic, 2 days ago the Fitbit App displayed you clock face didn't install correctly.. I have used it for 6 months.. Suddenly a new clock face was installed. Not knowing what the issue was then I then installed a simple Fitbit clock face and all was well.

As I'm typing this my phone App just displayed "Your notifications aren't being pushed or similar, restart your phone".. Being a very retired IT person shades of the old days... I can feel the pressure they are under..

The Notifications are working again.

As always, I will mention my success with Fitbit. Just over a week ago Fitbit replaced my Ionic because it wasn't detecting GPS.. All solved via email support and I had the new Ionic in my hands and updated in exactly 3 business days form overseas. It left on Thursday and I had it Monday and setup and updated...... Excellent Support.  No recourse to my local retailer for replacement.

The new Ionic I had 7 days use out of the battery to 24% on the 2nd charge and this charge is similar, only losing about 0.5%/hour 24/7.  I don't use Music.  The previous Ionic (5 months old) I would always get 4+ days to about 20% before charging.  GPS was working on it until a month ago.. Hence the excellent replacement service.

[Hauptoit]

I have been considering buying a smart watch for sometime now. I spent $450 on a piece of smart technology - and I can't even use it out of the box. This is one of the most ultimate disappointments, a present that can't be used right away. Beyond excited all day long to open and use my watch, I am left with a bad taste in my mouth for Fitbit. After reading the current stream of forums, I am still left wondering what to do as I sit here and refresh my browser and phone to see if my new Adidas Ionic watch will sync with my phone for the first time. Look up other brands of smart watches to see if I made the right decision I suppose...

[Wayne71]

Hi just thought I'd let you know that when i tested my ionic this morning
it is now working. Thank you for your assistance 🙂

[Laubenad]

Hi ;

I have a few problems i need help with:

1. i just bought the ionic yesterday, clock and all else worked  fine but today, i am not getting any texts or mail. on my phone.

on my pc it says i'm connected to the internet but the app wifi set up just circles and nothing happens. 

my phone bluetooth shows paired with ionic. yet i get nada.

is this related to the same issue of syncing?

2. how do i reply to texts from on my ionic? even using the pre-set quick replies?

[SunsetRunner]

My clock face and app problem seems to be fixed now.

Thanks