RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[churchwell51]

when i take 500 steps it will show up 5 steps or like 7 steps something like that. my app will say 7 steps also

[allan473]

I would call support right away. My guess is that you need a new watch.

[heifitz99]

Does this fix resolve setting up a new device? I still can not set mine up at this time. 

[SunsetRunner]

Hi there

Fitbit ionic apps working!year!

--
Hartelijke groet,
Werner Dewitte

[ChristineEzzard]

My Ionic was acting up for the past few days so I attempted to reset it yesterday.  24 hours later it is still not functioning.  It has been trying to update since about 7:30 this morning EST.  It is now 11:57pm EST.  Can anyone tell me when/if I will be able to use my Ionic again?  I am a kg teacher and have used many of its features in the classroom so I feel lost not using it.  

[jackleveille]

I have not, though did have the other problems discussed in this thread.

[churchwell51]

you think they will make me buy another one, or provide me with one?

[ErickFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused. 

[crazyredneck422]

Yesterday after like the 12th time ive tried resetting/re-installing everything I put my watch away because it was just to distracting for me to even look at. I took it out now that I read this, that it was fixed... and it was completely dead AGAIN, plugged in right now and as soon as it has enough charge will try to get it working again. I will be back here to let you know how it goes, I am at my wits end for sure though. I have been a loyal fitbit user for years, upgrading devices when I can afford to do so. Ive had 3 or 4 different ones I believe. But I spent well over 300$ for this new Ionic, that has been useless for the last week or so, if this fix doesn't do it I am DONE. I have always stayed with fitbit even when every other device in my family is Apple, iPhone, ipad, nope not me.. ive stuck by fitbit. But this is it, crossing my fingers!

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@MatthewFitbit wrote:

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. We will continue to monitor the situation and apologize to our customers for any inconvenience this caused.

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[ChristineEzzard]

I was already attempting to update my Ionic and it will not complete the update (the bar has been in the same place for about 2 hours).  What should I do to get it working again?

[crazyredneck422]

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@allan473 wrote:

I just started to read this thread. My wife had all sorts of problems with syncing and finally sent it back for a replacement which is due here Friday. She went to another brand and gave the Ionic to me.

Many people here wrote they had problems since they upgraded. In case my replacement has an older firmware is there a way to turn down the upgrade when I set up the Ionic?

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I don't think so...at least mine wouldn't allow me to do that. I removed the ionic from my account online, and on my APP, reset the watch to factory settings and started from scratch. I was thinking the same exact thing you are, try to NOT update.... When it came time, and it was set up, the App said there was an update to the firmware, I tried to NOT do it, the App then promted me that my watch could not be used until the update was done. I was really really hoping I could get around the issues doing it that way but NOPE.

Moderator edit: updated format 

[Laurenthompson]

My fitbit is still not working and i am getting frustrated. I am sad that i can't use this . 

My fitbit still has the clock error on my fitbit and it will not sync . I am having the same issues that i had yesterday. 

[blu-steel]

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@sarah1246 wrote:

Is this still ongoing as mine started working and now its not again. i can access the apps and clock faces however I am now not receiving any notifications. I have done everything FitBit has said to do and still nothing. I am very annoyed at this along with numerous other customers. I am contemplating sending it back for a refund and changing to the Apple watch!

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If you want I have an apple 3 watch that I have not used since I bought the Ionic. Make me an offer. 

[mschmalz]

Hi - I see this says the fitbit ionic has been fixed but I still can't access my apps or anything - specifically the running/GPS app. Is there a reset we're supposed to do?

I have deleted and re-installed the app and turned my fitbit off and on.

[allisonjeric]

I am still having the same problems

[Greatger]

So what do you do with the Accu Weather App.....can't delete or uninstall it ?  Getting tired of looking at the same temperature day after day.

[DSmags]

If there was a fix why can I not transfer music yet to my BRAND NEW Iconic?
I bought this to replace my Apple watch and NEED MUSIC or this thing is
unless to me.

[Laubenad]

mine worked fine and then stopped because of the issue but it's still not working  now.

it's paired with my phone and lap top, it tracks the steps and syncs with my phone 

but when I go to wifi set up it rolls and rolls and nothing happens and I'm not getting texts or calls

what do i do?

[mpeltz18]

I cant either. Just gets to the 4 digit code screen and times out.

[FrankMar]

Hi Erick, If fix has been applied, then how can we sync watches to Fitbit app, as this was one of the issues. If we cannot sync, how do we apply fix? Thanks Frank