RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[d_k]

as i've understood it, it's been a server-side problem. ideally, restarting the watch and smartphone should kill any stray connection attempts and lead do a successfull sync.

i couldn't access watchfaces through the app at all, now it works as expected.

[Wayne71]

Hi, I was able to get my ionic up and going yesterday, fitbit must've fixed the issue.  loads of interesting clock faces to choose from.

[Muffer]

How do I get this update please

[jcgreeneburns]

How did u get it back to working? I have restarted both phone and ionic. Do
I need to unpair or uninstall?

[Muffer]

Thanks I will try this now

[Wayne71]

I'm sure it's an update, I think it was a fitbit technical issue. I just gave up on mine the other night and the next morning it seemed to work ok. I did uninstall the app and reinstall it then go through the sync process again. 

[Muffer]

Thanks I'm going through the setup now .but I've lost all my stats .

[Greatger]

Don’t have to restart.  My watch shuts off when the battery dies because I don’t get any notifications when the battery gets low

[Chellios82]

I can now inly view 1 app... clock faces work now though. 

[Tonyclatworthy]

How's your app now, mine is working fine since this morning 

[MikeMcA]

Fitbit are now saying this is resolved, but I am still having the same major issues; can’t sync or download stats despite app being ‘connected’ to my ionic

[annboyd55]

Not as of yet. I'm gonna wait a day or two -then replace watch. Maybe it's
the ionic. Glad yours is working;)

[LadyDunans]

I have had my whole house wifi/internet overhauled new router and modem, I have even just got  a brand new smart phone but STILL I cannot get the Deezer App or the photo album app to download when I d get as far as the wifi settings in my new phone (which is working perfectly with my wifi and internet etc) the blue circel just keeps turning and my Ionic does not register any wifi. GRRR!

[jcgreeneburns]

I am also still having syncing issues have to go through hoops to get it to
sync

[annboyd55]

I'm grrrrrring with you! I can't get notifications or calls.

[Laubenad]

Well I can't sync nor am I getting any notifications.

I've restartes both tge ionic and app and nada.

Pls someone help me???

[annboyd55]

Wish I could help. Having syncing issues and not getting messages. I'm
thinking of returning watch band getting something else.

[glowingcow]

Matt is this fixed? or on the way? I can't not tell by post. I have been trying to sync for several weeks and I have been on live chat twice no fix.  Tech advised to do a hard reset of watch. I am stating now if I have to do a hard reset and loose all my runs I will be done with Fitbit and go to a new device and company. I bought my ionic in November for one reason with one goal to train and to run my biggest race yet which was the past weekend 10k and half marathon back to back. If I loose that date I will be done with Fitbit. Is the ionic sync fixed yet?

Brad Allen

[Nzabigail]

So mine is still not syncing

it goes through yhe motions then nothing

ZERO steps

so what do i have to do to make it sync again? Or is it supposed to be automatic

[Nicjar]

Ionic can connect to app but still will not sync ? How do we fix this?