Resetting Fitbit Ionic

[GySgt_Seidell]

Folks, when all else fails, try resetting your Ionic.  Here is how: Press and hold the left and bottom right buttons together, until the Fitbit icon appears, then release.

The reset has always worked for me when things get hookie and hopefully will for you as well!

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[SantiR]

Hello everyone! I hope you're all doing well. Thanks for your continuous participation on this thread regarding the reset and restart process on Ionic.

To perform a restart please follow the steps on this helpful article. This is good to do when you are experiencing issues like not syncing, not responding to button presses/swipes on its display, not turning on, or not tracking your data. 

To perform a factory reset do the following:

• Tap the Settings App on Ionic.
• Tap About.
• Tap Factory Reset. 

This reset will erase everything on your watch meaning apps you have downloaded, clock faces, music, etc. This is good to do as a last resort.

If your watch isn't updating please check the troubleshooting steps on this helpful article. This should help you out with this.

Hope this helps. Let me know how it goes! 

[Mon68]

Thank you so much. My App was not synching  I was so frustrated.  Tried the reset and bam, fixed! 

[SantiR]

@Mon68 Welcome to the Fitbit family! Thanks for trying the troubleshooting steps to sort this out. I'm very glad they did the trick for you! Hopefully, this will be helpful for other users too. Thanks for sharing your experience on this thread.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Mon68]

Thank you!!!😁

[Shyon66]

I'm confused.  The procedure you describe seems like a simple reboot-- akin to powering off and then back on a phone or computer.  Is this the same thing as a factory reset?  The simple reboot did not work for me.   I still can't pair my Android device to my Ionic.  

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[Julia_G]

Hi, @Shyon66, that is correct.  What is described is a simple reboot, which will often sort out syncing problems.  It is not the same as a factory reset.

Your Android device needs to work with Fitbit, however.  Have you checked the list of supported devices?  Sometimes phones not on the list will work, but Fitbit will not have tested a phone not on the list to make sure all features work consistently.

[ChiRunHappy]

Thank you! It worked 🙂

[SantiR]

@ChiRunHappy It's great to see you in the Fitbit forums! I'm very glad to read that you found an answer to your inquiries at the Fitbit Community! Hopefully, this thread will be helpful for other users too!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[RNM1965]

Just out of interest, you make some bold claims about your knowledge of the workings and practice of Fitbit, for both their hardware and policies... can you enlighten us on how you know for sure you are right or are you just throwing guesses out there because you assume your beliefs are fact?

[kcmemakc]

I just tried everything I could and that worked.

Get Outlook for Android

[GySgt_Seidell]

Hello Everyone!  Glad to see this message is providing some help to those in need.  I started this message back in Oct 2017 and it still is helpful today, which is great!  As you all know, Fitbit has released several (much improved) firmware updates since the Ionic first rolled off the shelves back in Sept 2017.  The reset  (as described back in Oct 2017) works exactly the same (almost).  You still do it the same way, but, depending on where you are on your Ionic, may change how it happens.  So here is a brief update:

1.  Clock Face Screen - If you initiate the reset here, you may need to continue holding the buttons (Left and Bottom Right) longer and the screen may actually cycle, making you think you have started the reset or missed something.  Well, you didn't, it is just different.  So, when you reset from here, just make sure you continue holding down the buttons and do not release them until the Fitbit Icon appears.  Once you see the Icon, release and your reset will finish!

2.  Any of the app Screens - If you initiate the reset on any of the APP screens, the reset will function exactly as originally described and for me, seems a tad easier to do from these screens.

So there you have it.  Thanks for posting and reading the message and Keep on stepping!

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[Squawkbox]

So I did this and now all I have is the fitbit logo periodically turning on and off, never saw a red cross..... what now?

[GySgt_Seidell]

Hello @Squawkbox, So you are periodically having a "reset" happen.  If this is the case, I would suggest a 3 set reset.  You do the same thing as a regular reset, but you cycle through three times, consecutively (Just don't let go of the buttons, which will force subsequent resets.  This is suppose to clear Everything from memory and get you back on track.  If this fails to resolve the reset issue, you may need to do a Factory Reset, which will bring your Ionic back to the state it was when you first received it.  I would opt for the 3 reset first.  Please post back if you need further assistance.  Thanks and Keep on Stepping!

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[allisonjeric]

Hi there...my device itself seems to be working ok; however, when I go to the dashboard on my laptop I cannot see my activiity....I did the reset...thoughts?

[GySgt_Seidell]

Hello and welcome @allisonjeric!  Quick question, is your Ionic connecting to your Fitbit App on your phone okay?  If so, make sure you "Totally" close the Fitbit App on your phone, prior to opening the Fitbit App on your computer.  Remember, your Ionic can "only" connect to one Fitbit App (Bluetooth) at a time, which kind of helps explain your issue.

Hope this helped and post back or send me a PM, should you need further assistance.  Thanks and Keep on stepping!

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[Keilla]

I get the whole went all out files reset it but what if it won’t reset

[SantiR]

@Keilla Welcome to the Fitbit family! Thanks for sharing the situation you are experiencing with Ionic not syncing. Thank you for taking the time to perform the restart steps.

What do you see on the screen when you are performing the restart steps? The Fitbit logo should show. Please make sure you are following these restart steps.

Also, you can turn your watch off and on as that should also help you out. Check the steps on how to do this here. 

Hope this helps. Keep me posted! 

[NCB-FL]

Worked great! Thank you Much!

[Keilla]

It would not give me me anything no logo not lights nothing. The customer service is great. They ended up running through the same steps and ended up haveing to replace it but every one has been grate through this process.

[geminidaisy]

What happens after you do this? How do you turn it back on?