Resetting Ionic Pin

[Surfer2]

I am locked out of my ionic. It is saying to unlock with my phone however I have tried to change my pin in the iPhone app but after the process is complete I get a message saying “change pin failed”

its extreamly frustrating 

Moderator edit: edited title for clarity

[MadMez]

Take the pin setting off on ur phone first

Myles Barron

[SunsetRunner]

Hi same thing happened to. I tried all the suggestions, which didn't work .So as a last resort I uninstalled the app and then reinstalled it and everything is all good 😊. 

[RachelChar]

Hi 

Ive taken the steps to change pin but I’m the end it comes up saying unexpected error please try again later..

This has happened over the last few days.. 

[SunsetRunner]

Hi
The only way I could get around it is by uninstalling the app and then reinstalling it. By doing this you reset everything. 
I hope this was helpful 😊


Sent from my Samsung Mobile on the Telstra Mobile Network

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner and @RachelChar! Thanks for uninstalling the app. 

Usually this happens when you've entered an incorrect PIN code 10 times, you will be prompted to unlock your Fitbit watch with your paired phone.

To change your pin, open the Fitbit app dashboard and tap the Account icon. 

If you are using an iOS device, you will want to select the Device Lock setting. If you are using Android you will want to select Pin Lock. There, you should be guided to use your current pin and set up a new one. 

You can find more information about it by checking this article.

I'll be around if you need further assistance. 

[DaveR2018]

I don't know about others, but this bug did not happen to me because of entering the wrong pin 10 times. It had to do with trying to allow payments and changing the pin method from fingerprint to number entry. Whatever causes it should have been corrected by Fitbit by now and I'm disappointed it is still occurring.

[LORRG]

 Hi, I have tried everything to unlock the pin but I kept letting a failed message. I did everything before I uncynces the device from the app.. now i cant sync it again as the new code I need wo t show up.. just the unlock from phone message.. can someone help?

Thanks 

[SunsetRunner]

Hi
The only way I could resolve this issue is by uninstalling then reinstalling the app, this clears your wallet so you can create another pin and reinstall a card. I haven't had an issue since 😊
You could turn off/on you phone to clear the memory. 
Hope this helps. 


Sent from my Samsung Mobile on the Telstra Mobile Network

[mrsmomofthree]

I have an Ionic that is locked and says to use my phone to unlock.  I changed phones and it won't connect to my new phone (actually old one).  The time is wrong and I can't sync.  When it send the code to the Ionic it won't let me see it because it is locked......HELP!!

[Cstanley]

I have tried everything and the app just keeps spinning. Uts been there for 30 minutes. I cannot unlock from the phone. Please give me a solution to this. Fitbit ionic

[WalletDoesntWor]

This doesnt work and neither do any of the solutions. Ive tried reinstalling, reseting, disabling fingerprint on my phone, all multiple times. This device is supposed to be compareable to the iPhone yet it is super bugy, years after launch. This is ridiculous.

[EssydaFoxy]

I have a similar issue but my Ionic is uninstalled from my phone, I reinstalled it but it's stuck on the Unlock with your Phone screen when it tries to pull up the PIN and I'm afraid I'll have to get me a new watch

[SunsetRunner]

Hello I was wondering if you could help me my fitbit versa is saying unlock with phone but when it comes to the pin part I can't see it as it says unlock with phone

[SunsetRunner]

Hi I'm no expert, it's just something I tried with my Versa. The new updates have made it easier to unlock (from experience 😂). You need to go to your app, click on the watch icon in the top right hand corner. Then click on the wallet and it should prompt you to change your password. Hope it helps. Otherwise you might need to get help from the Fitbit helpdesk. RegardsSent from my Samsung Mobile on the Telstra Mobile Network

[EssydaFoxy]

Now I'm not sure if this will work with the versa but heres the
instructions i got with my Ionic


1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right
button, continuing to hold down the left and top right buttons (releasing
the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all
data. Eventually, the Fitbit logo appears and the device boots and
displays Fitbit.com/setup.
5. When the watch successfully resets, use the normal out of the box
process of updating the firmware (See How do I update my Fitbit device?
).
See How do I set up my Fitbit device?

[lkkduke]

I am having the same problem.  I have tried several times its not working

Any help would be appreciated 

Thanks

[SunsetRunner]

I followed these instructions on my Samsung Android S7 but still get this error message that says "Error connecting to Ionic"  This despite that I have no problems having the Ionic sync with my S7 Fitbit app just before this. Anyone have any ideas?

[Jacospreeu1]

I have the same problem, did you manage to get it fixed? 

[SunsetRunner]

Yes. Just follow the uninstall instructions for the app and then reinstall.

Sent from Mail for Windows 10

[Jacospreeu1]

Still says unlock with phone

Sent from my iPhone