10-01-2017 13:22
10-01-2017 13:22
Hi,
I sometimes feel I needs to make more effort for the screen to activate. A slow turn of the wrist does nothing ( screen stays black) - is this normal ?
And if i am lying down, I will need to rotate my wrist a few times before the screen displays anything - is this how it's supposed to be ?? I would expect my ionic display/screen to react a little faster ....
also, touching the screen will sometime do nothing when it's supposed to activate the screen.
10-14-2017 09:43
10-14-2017 09:43
I have the same problem about the Ionic no longer turning on with a wrist twist. When I swipe to the right to get the "Gear" settings there is no option for "Screen Wake"
@EvKo wrote:I had the same issue and contacted support. It was so simple to fix! From the main display swipe to the right to go to settings and make sure t
@EvKo wrote:I had the same issue and contacted support. It was so simple to fix! From the main display swipe to the right to go to settings and make sure that "Screen Wake" is in Auto and not Manual. That was my issue. Once I fixed this it works like a charm.
. That was my issue. Once I fixed this it works like a charm.
10-14-2017 11:31
10-14-2017 11:31
My previous message is wrong your instructions are perfect. I was swiping to the left. I had forgotten that there was a screen to the left of the clock which can be found with a right swipe. I found the manual -auto option for the screen and it works now.
Would suggest that the Ionic programmers set up the screens to loop 360 so you could go through the full set of options by swiping in either direction.
10-14-2017 11:34
10-14-2017 11:34
Thought that might have been the case.
I'd actually like the option to fix the screen wake option with a pin as it keeps changing to manual on mine and I think it's my coat sleeve doing it when it's damp in rain.
11-01-2017 01:27
11-01-2017 01:27
Had the same issue - had somehow set to manual. All sorted now.
11-07-2017 15:13
11-07-2017 15:13
Please consider providing an adjustment to screen wake sensitivity in the next software update! Thanks
11-13-2017 11:47
11-13-2017 11:47
I've been very frustrated with this as well. My last watch was a Pebble (which was bought by fitbit) and it had an always-on screen. I was able to glance down during meetings and see the time. I could hold a child and still peek at my wrist to see texts come in. The brighter the sun, the better.
Now, I need to hold the watch at a nice flat angle, then slowly rotate my wrist, and then pause, and wait for the time to display.
It seems like whining, but I'd be willing to sacrifice the 3 day charge for an always-on setting. Or at the very least a more sensitive display-on option.
I know it will never compete with the pebble, as far as being a smart watch, but I hope there will be some flexibility here.
11-17-2017 09:27 - edited 11-17-2017 09:30
11-17-2017 09:27 - edited 11-17-2017 09:30
This answer was absolutely the PERFECT FIX!! Just swipe ur main screen to the left and change the "Wake" button to "Auto".
Once i did that, it immediately started working perfectly everytime that i raised my wrist to look at the time. I did press the left button as the same time as the bottom right button, to shut the Fitbit down amd restart it, before i changed the "Wake" button to "Auto". It works perfectly everytime now.
11-17-2017 09:41
11-17-2017 09:41
12-07-2017 10:32
12-07-2017 10:32
It is no longer there as an option after recent software update.
01-03-2018 18:51
01-03-2018 18:51
I have the same difficulty with waking my Ionic. 2-3 days after I starting using it, it completely blacked out and did not work at all. Total black screen. I read that resetting it while plugged in to power would help and after several tries it reset. After that I noticed it is hard to wake and i have to tap it several times and/or press the left-side button and even that is sluggish to respond. I had the Surge for 3 years and it was much quicker to respond. I loved that watch and have great hope that Ionic will be even better. However, this sluggish response needs to be fixed!
01-07-2018 09:54
01-07-2018 09:54
Dude you are the man that worked 100 percent!
01-29-2018 18:04
01-29-2018 18:04
Thanks! That fixed mine! I didn't realize there was another set of settings going the other direction. I had been to the Settings icon and couldn't find anything related to screen display sensitivity there.
03-10-2018 19:46
03-10-2018 19:46
I have the same issue.
03-20-2018 02:32
03-20-2018 02:32
Completely agree. I had the constantly faulting Surge but it was much more practical as a usable watch.
03-23-2018 09:58
03-23-2018 09:58
That option is not available in my Ionic settings ? How else can I fix this.
03-23-2018 10:00
03-23-2018 10:00
It is not there. I have swiped right ???
04-14-2018 11:52
04-14-2018 11:52
You can't swipe from the left now. Try holding down the left hardware button, the setting is there!
06-01-2018 04:48
06-01-2018 04:48
Thanks
07-16-2018 16:44
07-16-2018 16:44
Perfect!
Holding the button on the left side for a coup,e of seconds brought up the menu for the wake screen. Thx.
07-25-2018 07:36
07-25-2018 07:36
My issues is with the speed in which in turns on. Having used and apple watch Series 3 (in the same price range). I really tried to like the ionic and the fitbit community, but when you compare the reaction times to the apple watch the IONIC is so slow to respond. Its all fir and well if you check the time when raising your wrist in slow motion but if your do this at a normal seed I can turn my wrist and check the time with the apple and get moving again before the fitbit has woken up. Granted this is fraction of a second but it makes the difference in the overall experience and usability. Come on FITBIT sort it out, as it stands I am back to the apple watch.