10-01-2017 13:22
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10-01-2017 13:22
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Hi,
I sometimes feel I needs to make more effort for the screen to activate. A slow turn of the wrist does nothing ( screen stays black) - is this normal ?
And if i am lying down, I will need to rotate my wrist a few times before the screen displays anything - is this how it's supposed to be ?? I would expect my ionic display/screen to react a little faster ....
also, touching the screen will sometime do nothing when it's supposed to activate the screen.
10-01-2017 13:32
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SunsetRunner
10-01-2017 13:32
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Mine doesn't wake up at all unless I press the button, or double tap really hard. I had the Surge and Charge 2 prior, the displays both "woke up" with an acceptable amount of sensitivity though the Charge 2 was too sensitive, I think. Hopefully the next update will include a more sensitive adjustment.
10-01-2017 13:40
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10-01-2017 13:40
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I received my ionic yesterday, set it up and everything worked fine. Now it doesn't wake up unless I double tap or press button. Just a little frustrating !
10-01-2017 13:56
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10-01-2017 13:56
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It can be frustrating spending multiple attempts just trying to see the time !
Sent from my iPhone
10-01-2017 14:28
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10-01-2017 14:28
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I had the same issue and contacted support. It was so simple to fix! From the main display swipe to the right to go to settings and make sure that "Screen Wake" is in Auto and not Manual. That was my issue. Once I fixed this it works like a charm.
10-01-2017 14:31
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10-01-2017 14:31
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Sent from my iPhone
10-01-2017 14:33
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10-01-2017 14:33
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I am sorry to hear this. Try to use Support Chat. They have always been very helpful. Please let us know how it went.

10-01-2017 14:41
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10-01-2017 14:41
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10-08-2017 20:10
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10-08-2017 20:29
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10-08-2017 20:29
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Mine is hard to wake as well even in auto. Tapping screen hardly works once asleep for a while. Turning wrist while doing spinning today only worked half the time... I'm not happy at all!
10-09-2017 10:55
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10-09-2017 10:55
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Try to tap two times on the top of the watch!
it react better
10-12-2017 10:30
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10-12-2017 10:30
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10-12-2017 13:04
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10-12-2017 13:04
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Thanks for sharing the YouTube video. So useful to see how my device should have been working! Does your ionic respond well with the screen tap feature ( tapping the screen to activate the display even if the device had been 'sleeping' for a few mins )?
Fitbit agreed to send me a replacement ionic . I returned my faulty device 5 days ago so hoping the new one is one its way.
Thanks again for sharing the video
Sent from my iPhone

10-12-2017 15:06
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10-12-2017 15:06
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You're welcome, yes double tap is OK as well but I use raise to wake mostly

10-13-2017 01:38
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10-13-2017 01:38
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How are you finding the ionic generally ? I actually enjoyed most of the functions and am missing the device while I wait for a replacement!
Sent from my iPhone

10-13-2017 01:45
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10-13-2017 01:45
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Mine works perfectly. Much more reliable then it ever was on my Blaze.

10-13-2017 03:26
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10-13-2017 03:26
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I love it so with apps I'm expecting to love it more

10-13-2017 18:56
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10-13-2017 18:56
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Same thing happened to me after about 3 days I’m wondering if because the battery is below 50% it stops turning screen on unless you tap it or press button?

10-13-2017 18:58
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10-13-2017 18:58
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I don’t have a screen wake option do you have to do it on the app?
10-14-2017 02:29
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10-14-2017 02:29
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Swipe right it's there. Set to auto

