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Sleep Stages outage

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‎02-15-2018 10:57 - edited ‎02-15-2018 11:10

‎02-15-2018 10:57 - edited ‎02-15-2018 11:10

Hi everyone!

 

Thank you all for taking the time to let us know that you did not receive Sleep Stages last night. 

 

Our team is aware of the outage and has since resolved the issue. You can expect to start receiving sleep stages again tonight. 

 

I also want to assure you that this outage was not related to the recent OS 1.2 update that was pushed to Ionic users. If you have not already done so, you can safely update your firmware once you have received the notification to do so. 

 

Thanks so much for taking the time to report this! If you have any questions, feel free to let me know. 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

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46 REPLIES 46

‎02-16-2018 04:13

‎02-16-2018 04:13

Hi, after a successful update my sleep stages still are not detailed. It’s only showing the simplified version.  I’m currently running the latest firmware on my device and most current Fitbit app from iOS. I’ve even tried to switch wrists to see if it made a difference but it didn’t.  What else can I do to ensure I see REM,litght sleep, deep sleep etc? 

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0 Votes

‎02-16-2018 08:00

In response to Blaze4

‎02-16-2018 08:00

I received detailed sleep data this morning, so I'm hoping it was just a one-time firmware glitch for me.  Keeping my fingers crossed.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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0 Votes

‎02-16-2018 10:46

‎02-16-2018 10:46

Just got my ionic yesterday and did not register my sleep last night what am I doing wrong also my desktop version numbers not same as my mobile and watch which are together

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0 Votes

‎02-16-2018 12:05

In response to Brain1919

‎02-16-2018 12:05

@Heather-S   Just an FYI, Fitbit Support stated that the outage was a result of a problem on their end.  It wasn't a result of the Ionic firmware.

Mike | SW Florida | Ionic, iPhone XR
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‎02-16-2018 13:25

In response to NHMike

‎02-16-2018 13:25

this thing is not syncing with phone or desktop properly nor measuring sleep what is going on?

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0 Votes

‎02-16-2018 14:27

In response to NHMike

‎02-16-2018 14:27

Hi all. 

 

Just wanted to take this opportunity to thank you all for reporting your missing sleep stages. 

 

Due to your feedback, our team was able to implement a quick fix. Moving forward you should still be receiving sleep stages as normal. 

 

If you are still having trouble receiving sleep stages, I recommend taking a look at this article for some troubleshooting tips. 

 

Since this issue has been resolved, I am going to close this thread down. However, if you continue to experience any issues with Sleep Stages, I invite you to start a new topic on the board and I would be happy to assist you there. 

 

Thanks again all! Smiley Happy

Want to get more deep sleep? Join the discussion on our Sleep better forum.

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0 Votes

‎03-30-2018 02:18

In response to fastboyslim

‎03-30-2018 02:18

Two days of trying to update has taken its toll. Fitbit, take your watch and give me my money back. Why release an update if it causes so much stress?

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