Sleep data wasn't tracked

[SunsetRunner]

For the last 2 nights, my Fitbit Ionic has not been tracking my sleep . I have tried logging out, rebooting my IPhone, restarting the watch... has anyone had this issue, and how did you resolve it?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @SunsetRunner it's nice to see you again participating here in the Community Forums, let me give you a hand with your sleep concern.

Seems odd that your Ionic device is not tracking your sleep as the way we designed, thank you for troubleshooting this matter prior to posting. To better assist you, can you please let me know when was the first time you experienced this and if this was experienced just the 2 past nights? Also, your device didn't recorded Sleep Stages but gave you simplified sleep logs, or no sleep information at all? Which mobile device you're currently using? In the meantime I receive your answers, I recommend you to follow the next steps:

1. Manually sync your Ionic
2. Restart your device
3. Try sleeping with the Fitbit on your non-dominant hand. 
   
   

Let me know how it goes, I'll be around. 

[SunsetRunner]

Hi,

With this Fitbit watch, I believe it is the first time this has happened. My Fitbit recorded last Saturday-Sunday’s sleep stages, but it did not record any data for Sunday-Monday and Monday-Tuesday. It did recorded my sleep and sleep stages for last night, Tuesday-Wednesday.

My Fitbit syncs to my Apple IPhone Xs.

Thanks.

[iwoe]

Same here, sleep data wasn't recorded for the last two nights.

I also cant sync since this morning (Failed to sync device).

My device stooped working couple of weeks ago and they sent me a new one, but heaps of issues since then. I'm almost done with Fitbit and all the issues, it's not worth the money anymore. Apple watch here I come.

[SunsetRunner]

I'm having the same problem as well.  Sleep stages weren't tracked since Saturday and it didn't track my sleep at all on Wednesday.  I have done a hard restart on my ionic several times without any luck.  I have also been having other random issues.  Including steps not being tracked and rapid battery drain.  These items seem to have resolved after a restart.  I am using Ios and an iPhone XR.  

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance with your Ionic devices, my apologies for the delay in responding each of your posts. Welcome to the Community Forums @SunsetRunner. Nice to see you both again participating here in the forums @SunsetRunner @iwoe.  

@SunsetRunner I appreciate your update regarding this situation, the details that were shared in your post were really helpful for me. I'm happy to know that your Ionic device is tracking your sleep again, oddly, didn't recorded sleep data on the days previously mentioned in your post but you can manually log such information to see the sleep data reflected in your account. To do so. please check: How do I change my sleep history?. Don't hesitate to contact me back if you experience this situation again.

@iwoe Seems odd that you're experiencing such difficulties with your replacement Ionic device, if you're having syncing difficulties please check: Why won't my Fitbit device sync? and let me know how it goes. Regarding sleep data, can you please let me know if the steps that were shared in my previous post were took into consideration? You can also check: How do I change my sleep history? to manually log the sleep information on the days your device didn't tracked your sleep. Keep me posted.

@SunsetRunner Thank you for troubleshooting this matter prior to posting, your effort and patience are appreciated. To better assist you, can you please let me know if the sleep tracking issue persisted or you didn't receive sleep data on the days specified in your post? I'm happy to know that after restarting your device the steps and battery drain concerns were resolved. Please do not hesitate to contact me back if you experience the same situation in the future.

See you around.

[iwoe]

Hi,

I still have problems. The sleep data updates now with delays, between 2 hours and 2 days. Synchronizing is also random and hasn't worked at all today since this morning ( 7 Hours ago). The automatic exercise recognition (like walking) never worked on this tracker. Notification are coming through random. Oh, it just synced now, first time after 7 hours. To many issues.

Regards

Imke

[RWFarley]

I have a similar problem with my versa.  Dropped 2 days out of 10.

2019-08-05 9:45PM	2019-08-06 5:30AM	465	0	0	465	N/A	N/A	N/A
2019-08-04 9:46PM	2019-08-05 5:29AM	404	59	26	463	86	273	45
2019-08-04 1:11AM	2019-08-04 7:19AM	304	64	14	368	40	204	60
2019-08-02 10:50PM	2019-08-03 6:05AM	368	67	17	435	85	234	49
2019-08-01 11:35PM	2019-08-02 8:23AM	439	89	29	528	58	362	19
2019-07-31 9:51PM	2019-08-01 5:30AM	416	43	19	459	102	276	38
2019-07-30 10:24PM	2019-07-31 5:29AM	380	45	19	425	107	246	27
2019-07-29 10:55PM	2019-07-30 5:30AM	395	0	1	395	N/A	N/A	N/A
2019-07-28 9:58PM	2019-07-29 5:30AM	397	55	29	452	54	290	53

.

I had to manually set the start/end times for the missing days.  The last is particularly vexing, as I synced it before going to sleep, and upon awakening.

[Kata404]

I've had my Fitbit for over a yr now and worn it the same way in the same bed.

Now for the last 4 days I get simplified log or no log.

I think this is a FITBIT problem not a user problem.

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance, sorry for the delay in responding. It's nice to see you both participating here in the Community Forums @RWFarley and @Kata404. Also, thanks for your reply @iwoe.  

@iwoe I appreciate all the details that were shared in your post, thanks for your update. To better assist you with this, can you please let me know which mobile device you're currently using to sync your Ionic? Can you please make sure that it's compatible with our products and services? Is your device recording Sleep Stages or auto-sleep graphs? In the meantime I receive your answers, please restart your device.

@RWFarley Thanks for the detailed information that was shared in your post, the table that was posted was really helpful for me to better understand this situation. That said, to better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Also, please take in consideration the information that was shared on my previous post and let me know how it goes. 

@Kata404 Thank you for the information that was shared with me. seems odd that your device is recording sleep information in such way. To better assist you with this, when you received the auto-sleep log there was any error message on the actual sleep log? If so, what the error message stated? Please check this information and keep me updated. 

See you around.

[Kata404]

Fitbit's latest update appears to have resolved this issue 😏

[RWFarley]

I got my Versa and started tracking sleep on 2019-04-06.

I'ts failed 6 times since then;

2019-05-19

2019-05-29

2019-06-16

2019-07-17

2019-07-29

2019-08-06

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance, sorry for the delay in responding your posts. Thanks for your replies and updates @Kata404 and @RWFarley.

@Kata404 I'm happy to know that after the latest update your concern was resolved, please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

@RWFarley Thanks for the detailed information that was shared with me, sorry for this inconvenience. To better assist you, can you please let me know if in such dates your device didn't tracked sleep information at all or Sleep Stages? Which mobile device you're currently using? Looking forward to your reply.

I'll be around.