Text notifications not working

[charlem]

I have an Ionic and after the update everything was working fine.  I use Message + for my text messages.  I get my email and calendar notifications on the watch just fine, but the text messages are not coming through.  I've restarted both watch and phone, made sure my notifications are turned on, even unpaired the watch to my phone, I've done everything I have about under troubleshooting....I'm at a loss, I use this feature alot and I don't know what else to try.  Anyone have any ideas?

[ssdcolumbus]

Have had the same issue since the update on Saturday, no resolution after speaking with reps via chat or phone.  Spent HOURS working on this.  REALLY IRRITATED!

[kperk91]

I completed the update on Saturday and have not had working notifications since then. I use Message+ from Verizon also, with my Galaxy S6. I've never had a problem until this latest update. I did every type of troubleshooting from the Fitbit page to no success. I don't get how an update to make the Ionic better  breaks a function that worked just fine. 

[Stingers21]

Same thing here, since the update. I am getting no help, so they obviously dont know why this is happening.

[charlem]

Yes, I too was on the phone today, with no resolution.  They have sent it on to the higher tech people, so I guess I'm supposed to receive an email, so I'll let everyone know what they say, if I get one.  Really bummed, it was working so well before 😞

[ssdcolumbus]

Me too, I rely HEAVILY on this feature. 


Sent from my Verizon, Samsung Galaxy smartphone

[Bduke]

I am having the same issues , my text messages + on Verizon Samsung galaxy. I cannot receive text! That's the main reason I love my watch so much is because of this feature.  😞 I chatted with reps today with no solution to be fixed yet . All this happened after the update. My calls and calender events come through. Just not the text messages. Anyone have new word on this?

[charlem]

No, I contacted them again, and they have no idea if and when it will be fixed.  It seems to be a problem mainly with Message +.  I have been using the default message app on my Galaxy S7 Edge, and the texts are coming through.  I really hope they can fix the Message +, it used to work just fine before the update, and I prefer to use that app for a number of different reasons for my text messages.

[DEG8814]

I had same problem. I changed my default text app from Message + back to the Samsung default and am now getting notifications. The verizon message+ stopped working with fitbit.

[ssdcolumbus]

But  the default Messages doesn't let me read the first 40 characters. Still defeats the purpose. Still really pissed off. 


Sent from my Verizon, Samsung Galaxy smartphone

[charlem]

Ugh, I'm sorry. It is frustrating!!! I miss my Message + 

[Stingers21]

I did not activated the text message on the notifications for texts. Instead I activated the Message+ in the app section and it started working today. Give this a try.

[charlem]

So you didn't activate it thru the fitbit app, only on the regular app? Sorry, got confused 😕 

[charlem]

So you activated it on the fitbit app or the phone app? Sorry I'm confused 😕 


Sent from my Verizon, Samsung Galaxy smartphone

[Stingers21]

My bad, I did it on the app notifications section instead of the text messages section. It seems to work for me.

[charlem]

OMGEEEE it worked!! Thank you soooo much!! I have missed my Message + soooo much!!! Thanks again 😄

[CoolHappyGuy]

When I first got my Ionic, the text messages/notifications were working fine.  Then the haptic notification stopped working.  Now the text messages are irregular.  I've tried pairing/unpairing Bluetooth, Reviewing notifications -- both in "Notifications" and in "Apps" (can't check as it is disabled but acknowledged as "Default messaging app."), rebooting phone.

I use the default "Messages" app for my Samsung Note 5.  (Originally, I had Messages+ when I got my Ionic but I couldn't get notifications and switching to Messages fixed it.)

I miss this feature.  

[CoolHappyGuy]

When I first got my Ionic, the text messages/notifications were working fine.  Then the hap-tic notification stopped working.  Now the text messages are irregular.  I've tried pairing-unpairing Bluetooth, Reviewing notifications -- both in "Notifications" and in "Apps" (can't check as it is disabled but acknowledged as "Default messaging app."), rebooting phone.

I use the default "Messages" app for my Samsung Note 5.  (Originally, I had Messages+ when I got my Ionic but I couldn't get notifications and switching to Messages fixed it.)

I miss this feature.  

[charlem]

Try what Stingers21sugfwstwd above, it worked for me! 

[MarreFitbit]

Hey there @CoolHappyGuy, thanks for stopping by!  Thanks for already troubleshooting this inconvenience with your notifications. Nice way to go!

Have you tried restarting your Ionic and following @charlem's advise?

Since your Ionic can receive app notifications make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find the notifications permissions under Settings > Notifications.

1. In the phone itself  select "Settings", "Notifications", "Mail/Facebook/iMessages" then ensure "Allow Notifications" is enabled.

2. In Mail/Facebook/iMessages select "Settings" and ensure "Show Notifications" is enabled.

As Ionic can receive notifications from other apps on your phone, tap App Notifications and make your choices. If an installed app is missing from the list, sync your device and then check again.

If the notifications are still not coming through, please check the article: My Fitbit device isn't receiving notifications from my phone. 

Hope this helps, keep me updated!