Trying to factory reset my ionic

[Hami55]

a few days ago my ionic was having battery trouble (8 hour battery life). Then it went down to only 3 hours battery life. I read something that said I should try a factory reset if a normal reset didnt work. So I did. Now it is saying I need to sync and try again. I already unpaired it from my Bluetooth and fitbit app. Please Help Me!!!

[Rich_Laue]

There was no reason to remove the ionic from your Fitbit account, the factory reset would do this. 

Now if you have done a factory reset, you will need to setup the tracker as a new device to your Fitbit account. 

However I'm curious as to what you where trying to do, was it on the ionic or the fitbit app, when when you where asked to try again and sync. 

For me the factory reset brought my battery life from 8 hours back up to 3.5 days. 

[Hami55]

 It was on the fitbit

[Rich_Laue]

I would try again, this is simply telling you that the ionic did not properly do a factory reset. Press the left button to close this screen. 

If this fails. then try the hardware version. 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Hami55]

My heart rate, and step sensors aren't turning on. The calibration didn't work.

[LJ_Phillips]

I have tried these steps several times and every time it comes up with same screen saying "Data not cleared, Sync & try again" I have tried restarting my phone as well.

[Rich_Laue]

Have you tried a sync, then a reset?

I'm not sure why a sync is needed, but it might be worth a shot.

[Thrower89]

I followed this exactly and now the fitbit logo is just flashing on and off and won’t let me do anything 

[Rich_Laue]

Sorry to here this @Thrower89, I'm not sure what the problem was our why a factory reset was needed?

However after a factory reset the tracker will need to be setup? Are you able to do this? If not what wrapped do you see?

[Nakika]

Same problem here 

[Rich_Laue]

Hello @Nakika with no mention of any problem in this thread, I'm unaware of what the same problem may be. 

Could more details be given? 

[Bunny789]

What do I need to do?

[Bunny789]

I had it all working.  It is on and the Fitbit  sign is on the watch

[Rich_Laue]

Not knowing what the issue is, I'm not really able to tell you what you need to do. A factory reset often will only add more problems. 

[Bunny789]

Sent from my iPhone

[Nakika]

My Ionic was not syncing and did not gave the right time anymore. I tried all the mentioned steps. Finale I tried to put it back to factory settings 3 times but keep getting data not cleared sync and try again. But it does not sync. It says in the app i must charge. But it is charged and on the charge cable. 

[Bunny789]

I have had my watch on charger and it still does not turn on. It was two days ago that it was working. It is fully charged!

Sent from my iPhone

[Rich_Laue]

If the ionic has had a factory reset then you will need to do an add device and set it up as if it is new to you. 

Yes I saw the data not clear but no mention of what it is in relation to. 

Not knowing the issue or the phone I was not able to help. 

[Princy2019]

i did factory reset on fitbit ionic but now it showing logo only I tried to start by watching videos but unable to start please help me how to start.

Whenever I tried it it shows logo only.

Please help me to start it.

[Nakika]

I also tried a factory reset after my watch mall functioned. Now i also have only the logo. It wont sync any more. I think a will throw it in the bin and save for an Apple watch. So much better.