07-01-2018 05:05 - edited 07-01-2018 05:16
07-01-2018 05:05 - edited 07-01-2018 05:16
a few days ago my ionic was having battery trouble (8 hour battery life). Then it went down to only 3 hours battery life. I read something that said I should try a factory reset if a normal reset didnt work. So I did. Now it is saying I need to sync and try again. I already unpaired it from my Bluetooth and fitbit app. Please Help Me!!!
07-01-2018 05:22 - edited 07-01-2018 05:23
07-01-2018 05:22 - edited 07-01-2018 05:23
There was no reason to remove the ionic from your Fitbit account, the factory reset would do this.
Now if you have done a factory reset, you will need to setup the tracker as a new device to your Fitbit account.
However I'm curious as to what you where trying to do, was it on the ionic or the fitbit app, when when you where asked to try again and sync.
For me the factory reset brought my battery life from 8 hours back up to 3.5 days.
07-01-2018 05:31
07-01-2018 05:31
It was on the fitbit
07-01-2018 07:50
07-01-2018 07:50
I would try again, this is simply telling you that the ionic did not properly do a factory reset. Press the left button to close this screen.
If this fails. then try the hardware version.
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
07-01-2018 11:08 - edited 07-01-2018 11:10
07-01-2018 11:08 - edited 07-01-2018 11:10
My heart rate, and step sensors aren't turning on. The calibration didn't work.
11-13-2018 07:45
11-13-2018 07:45
I have tried these steps several times and every time it comes up with same screen saying "Data not cleared, Sync & try again" I have tried restarting my phone as well.
11-13-2018 12:14
11-13-2018 12:14
Have you tried a sync, then a reset?
I'm not sure why a sync is needed, but it might be worth a shot.
03-17-2019 21:17
03-17-2019 21:17
I followed this exactly and now the fitbit logo is just flashing on and off and won’t let me do anything
03-18-2019 01:37
03-18-2019 01:37
Sorry to here this @Thrower89, I'm not sure what the problem was our why a factory reset was needed?
However after a factory reset the tracker will need to be setup? Are you able to do this? If not what wrapped do you see?
07-07-2019 10:33
07-07-2019 11:27
07-07-2019 11:27
Hello @Nakika with no mention of any problem in this thread, I'm unaware of what the same problem may be.
Could more details be given?
07-07-2019 11:43
07-07-2019 11:43
What do I need to do?
07-07-2019 11:50
07-07-2019 11:50
I had it all working. It is on and the Fitbit sign is on the watch
07-07-2019 13:39
07-07-2019 13:39
Not knowing what the issue is, I'm not really able to tell you what you need to do. A factory reset often will only add more problems.
07-07-2019 14:21
07-07-2019 14:21
07-07-2019 21:52
07-07-2019 21:52
My Ionic was not syncing and did not gave the right time anymore. I tried all the mentioned steps. Finale I tried to put it back to factory settings 3 times but keep getting data not cleared sync and try again. But it does not sync. It says in the app i must charge. But it is charged and on the charge cable.
07-08-2019 16:13
07-08-2019 16:13
07-08-2019 16:17
07-08-2019 16:17
If the ionic has had a factory reset then you will need to do an add device and set it up as if it is new to you.
Yes I saw the data not clear but no mention of what it is in relation to.
Not knowing the issue or the phone I was not able to help.
07-16-2019 05:24
07-16-2019 05:24
i did factory reset on fitbit ionic but now it showing logo only I tried to start by watching videos but unable to start please help me how to start.
Whenever I tried it it shows logo only.
Please help me to start it.
07-16-2019 07:38 - edited 07-16-2019 07:40
07-16-2019 07:38 - edited 07-16-2019 07:40
I also tried a factory reset after my watch mall functioned. Now i also have only the logo. It wont sync any more. I think a will throw it in the bin and save for an Apple watch. So much better.