01-30-2018 23:11 - last edited on 08-14-2018 06:32 by SantiR
01-30-2018 23:11 - last edited on 08-14-2018 06:32 by SantiR
my watch wont let me in. It keeps saying "unlock with your phone" on the screen when I tap screen.
Ive tried resetting and turning it on and off.
When I go to tap on device lock it says change pin but when I press on change then it says its block and another screen comes up with device authentication failed.
I'm losing patience.
Moderator Edit: Updated Subject for Clarity
Answered! Go to the Best Answer.
08-26-2019 05:26
08-26-2019 05:26
Thank a lot SilviaFitBit, this helped fix my issue. The reason behind this issue was due to wallet, if someone facing this issue (whether using the Wallet or not), must reset the Wallet and it must fix this issue, alternatively people can try resetting thier Device Lock password in the FitBit App.
08-31-2019 10:44
08-31-2019 10:44
no this is not the solution thanks anyway
09-13-2019 17:00
09-13-2019 17:00
HELP Please
I have a Fitbit Ionic that has locked itself when I try and open it says unlock using phone.
I have read all the blogs and have tied everything I can
When ready instructions most of them say to
The problem I am having is on the Fitbit app dashboard the icon for device is missing.
I have tried deleting and then downloading the app again but doesn't work.
Any other suggestions please?
10-14-2019 08:42
10-14-2019 08:42
I've tried unlocking my Ionic Fitbit with the suggestions you provided. With the exception of 'Device Lock.' I have not been able to find this this option on my phone.
10-28-2019 20:13
10-28-2019 20:13
Poor response. You can not go to settings as all you can see is "unlockwith you phone".
10-28-2019 20:14
10-28-2019 20:14
Right. They have no clue.
10-28-2019 20:16
10-28-2019 20:16
there is no device lock setting option in fitbit app
11-20-2019 23:55
11-20-2019 23:55
I have had the same problem and have done EVERYTHING suggested, however now that I have factory reset it as a last resort my Ionic now isn't registering when I try and set it back up on the Fitbit app and it won't even register on my android phones bluetooth.
So now not only can I not see past the main screen, its not even registering my steps anymore! (at least it was up until the factory reset).
Please help as it locked itself own its own, I hadn't even entered the pin incorrectly 10 times.
11-20-2019 23:56
11-20-2019 23:56
11-21-2019 00:04
11-21-2019 00:04
Unfortunately I have aan android phone, but a Garmin may be in order! 😤
11-21-2019 00:15
11-21-2019 00:15
02-11-2020 21:19
02-11-2020 21:19
Hi all, I have the same problem but exept when I click on my profile picture the device isn’t there please respond ASAP!!!!!
02-12-2020 00:34 - last edited on 02-12-2020 17:56 by LiliyaFitbit
02-12-2020 00:34 - last edited on 02-12-2020 17:56 by LiliyaFitbit
I had that problem too. I went back to the retailer and got a new one. Software problem.
Vriendelijke groet,
Moderator edit: personal info removed
03-19-2020 16:26
03-19-2020 16:26
Look i cant unlock my fitbit ionic. It keeps telling me on device unlock thst it is getting an error that it cant sync with the watch but when i go to sync it syncs just fine. This piece of **ahem** is killing me right now.
03-19-2020 16:28
03-19-2020 16:28
i cant even get on my watch to go setting dumb **ahem** its locke .
04-02-2020 08:38
04-02-2020 08:38
locked out of my ionic. device lock not working
08-25-2021 01:49
08-25-2021 01:49
Worked for me. Thank you very much
08-25-2021 11:16 - last edited on 03-12-2024 12:31 by MarreFitbit
08-25-2021 11:16 - last edited on 03-12-2024 12:31 by MarreFitbit
Welcome to the Fitbit Community, @Achills.
I appreciate your participation in the Forums and sharing that the instructions in this thread helped you resolve the issue. Thank you for your time and feedback. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
01-14-2022 07:18
01-14-2022 07:18
Hi
Thank You for Your answer.
I have also the same problem to "unlock with your phone"
But...
There is no option like "Device Lock"
I also had the chat with Fitbit support; they very busy to help me, but too busy to stop. No help.
01-14-2022 07:22
01-14-2022 07:22
Good for You
This was not working with me...