Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[outrage]

Danke schön!

[Pctw]

Hi LaGiLa,

Did you get your refund and discount code after this?

Because I got the same message. And not sure if it is being process correctly.

Thank you.

[SunsetRunner]

Good Morning everyone,
Now i‘ve got. my refund and i‘m done with Fitbit!!!
Never ever Fitbit in my lifetime!!!
Will delete my Account at once.
Good Luck for everyone Else here to come to your Right.
Wish a lovely day,to say it like Fitbit Hotline 😉

Gesendet vom HAL9000

[Robclarke45]

Still not heard anything from Fitbit been five weeks and no word

Get Outlook for Android<>

[gautam_b]

How did you register? i got an email saying "Soon, you’ll receive a separate email with instructions on how to create a Payoneer account." But never received the second email

[Robclarke45]

Same have never received second email, just the discount code one.

Get Outlook for Android<>

[lblmine]

Just try to use device discount code to Sense2, however it doesn't work even shows applied successfully.

and band discount code got worse, none of band works with this code.

[HeartSufferer]

Hi All, I received my refund today. I am in Australia. I got the PayPal email at 6.30am. I was waiting since 13 March 2022. Hang in there and persist with calls. They will pay eventually. Even though I have my refund I will continue being on this community site to check on everyone's refund situation. 

Good luck Fitbit friends. Wish you all good luck. 

Best

HeartSufferer 

Randolph from OZ.

[JP_Mul]

I got the refund today 😄 it took three months 

[inorthcott]

I can’t even get in to the app to get it organised

Sent from my iPhone

[Robclarke45]

Had no email asking for refund by paypal or bank

Get Outlook for Android<>

[Poojamanish]

Congrats
Hope everyone will get refund soon.

[venables]

My refund came in late last night at last.

No idea if related to my strategy but happy to help other UK people if they message me

[Robclarke45]

What did u do and how long has it taken

Get Outlook for Android<>

[Carolajfit]

I got mine today too from March and it works

Moderator Edit: Personal info removed

[Carolajfit]

Yea got my refund today on debit card and it works, waiting since March 😀😀😀😀😀😀😀

[SunsetRunner]

0800-0008876 I‘ve calling this number, But it‘s only for Germany. Every country has an own Number for that. They startet the process of refund directly with USA and 3 Weeks later all was fine.
Best regards

Gesendet vom HAL9000

[prompt]

Is there an email where we can follow up the refund status? It has been 3 months on mine (I think) and calling the provided number is quite costly from where I am as it's an international call.. thanks!

[tlcampbell5]

What kind of debit card? I have also been waiting since March. Mine is
suppose to go thru paypal.

Thanks

[Carolajfit]

Is for use online or over phone

Sent from my iPhone