ionic continually turns off

[Frank62]

hey Fitbit, Ionic, what a piece of overpriced junk. cant believe i pain $450 for this piece of garbage.

it wont even stay turned on long enough to do the setup. 

did reset, hard reset, factory reset, it wont even stay turned on long enough to complete the reset procedure.

any ideas Fitbit gurus. 

this piece of rubbish hasnt worked properly since day one

[Mjszemi]

I tried to do a factory reset on my iconic. It died while doing it and now won't stop blinking on and off

[respanol]

Make sure that it is in the charger while doing a factory reset.

[EdsonFitbit · Accepted solution]

@Mjszemi Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Ionic won't stop blinking. Thanks for performing a factory reset before contacting us. I noticed that you contacted Customer Support. They should provide assistance to your case as soon as possible.

@respanol Thanks for your support.

Feel free to contact us at any time.

[Cjl05]

I'm trying to update my fitbit ionic and it keeps turning off.  I have done a factory reset and deleated the app and reinstalled it but it still continues to turn off.  I see others have had this trouble.  How was it fixed?

[respanol]

Make sure that it is in the charger when resetting

[Cjl05]

The charger is plugged in.

Sent from my iPad

[loukie]

My Ionic was exchanged. I don't know any other solution. 

[EdsonFitbit]

@Cjl05 Welcome to the Fitbit Community.

Thanks for trying to resolve before getting in touch. Please make sure you have done the following on this order:

1. Restart your Ionic
2. Remove your watch from the Fitbit app
3. "Forget" your Ionic from your phone's Bluetooth settings (along with any other Fitbit devices)
4. Try to update again by following these steps.

@respanol Thanks for your support.

@loukie Thanks for letting us know that your Ionic was exchanged. Hope that everything goes fine from now on.

Keep on stepping.

[Chifung]

I have the same problem now.

I hard reset by using 3 buttons. Reinstalled and reconnected to phone. After that, the watch keeps shutting off .

Any solution?

[LARomSoli]

I have the same issues and did all that was required. Still, my watch will shut off, I have to press the 3 buttons for 10 secs to turn it on once more.. I am not sure what else to do..

[respanol]

Set back to factory settings. If that does not work, then call support to
see if you have options.