06-20-2021
05:38
- last edited on
06-21-2021
06:35
by
MarreFitbit
06-20-2021
05:38
- last edited on
06-21-2021
06:35
by
MarreFitbit
Hi,
I charged my Fitbit luxe 2 days ago and it’s dead. How do I extend the luxe battery life? Can I turn off all day syncing. If yes how do I do this.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
After my post yesterday, I am attempting a test of a complete reboot process. I factory reset the device (it clears all data) and removed the app from my phone and any other devices. I fully charged it up and then set up the device as new with a different email address. I once again put all settings as low as possible (dim screen, no notifications, manual wake). In 19 hours I have used less than 2 percent of a charge. However, my hopes are not great. It was the second charge after the initial setup that it started to rapidly lose power. That would make it seem like a software error but I believe the problem is internal to the battery. I am sad to read here that many people are experiencing a problem with returning the device to the original seller. I feel a little embarrassed to bring back an used item (only three weeks old) to Costco, but they said no problem. Costco's return policy is 90 days despite the fact I have none of the original packaging.
Best AnswerIt has been almost 44 hours since I did a complete reset of the device (also removed the app and then reinstalled) and the charge is showing 76%. I am not ready to say that I found a solution for me but I am now a bit more hopeful. The reason I cannot be confident is this is how my first week with the device went as well. The first charge held almost a week but after that it could not last more than 2 1/2 days. If it continues at this pace of slowly using the charge, I will probably need to do the second charge by Sunday. I will report back next week to update to if the pattern is the same or if indeed resetting was a solution..
This didn’t work for mine. Still only getting 18 hours battery life.
Best AnswerTo me, the customer service response was absolutely abysmal. I have to count it among the top 5 worse experiences with a call center I have every encountered. I agree to feeling ripped off.
Thanks for creating case for me. I was in contact with support and they advised I should get replacement. After replacement case was created support stopped replying to my emails. I keep following up on it but nothing since more than one week. Would you be able to help with it? I was thinking my case is getting resolved with replacement but I'm still stuck with device which battery life is less than 2 days...:(
They offered me replacement not return but apparently I was too quick to be happy with customer service since my emails are being ignored for 2 weeks....disappointing 😞
That does not work. My luxe battery life is getting worse and not better. Amazingly disappointed in this product.
I have the latest app on my phone and my chrage is lasting less than 24 hours! What can I do as this is upwr frustrating 😞
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