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How do I remove the data from my Luxe?

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‎09-10-2025 20:53 - last edited on ‎09-11-2025 04:41 by Fitbit Moderator

‎09-10-2025 20:53 - last edited on ‎09-11-2025 04:41 by Fitbit Moderator

My Luxe needs to be returned and doesn’t work, is there another way (other than deleting my account) to remove personal information from the watch?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-11-2025 04:44

‎09-11-2025 04:44

Hi there, @Jenni203. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that your Luxe needs to be returned. I will be glad to help you to delete the data from your Luxe. 

If you haven't done so yet, I'd recommend taking a look at this help article How do I erase my Fitbit device?

Maria | Community Moderator, Fitbit


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‎09-21-2025 00:16

In response to MarreFitbit

‎09-21-2025 00:16

Thanks Marre, had read that, but the watch was unreadable, so thought there
must be another way via the App?
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‎09-21-2025 13:09

In response to Jenni203

‎09-21-2025 13:09

@Jenni203    At its core, the Luxe is a very basic tracker.  It doesn’t have an NFC chip and you can’t add third party apps.  It also only stores the last seven days of steps, heart rate, sleep, etc.  I think you can feel comfortable about returning it without clearing your data.  If you can’t read the screen, then no one else can, either.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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