help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe no longer holding battery charge?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2023 02:27

‎08-21-2023 02:27

I’ve noticed some posts regarding the Fitbit Charge no longer holding a charge, but has anyone else experienced something similar for the Luxe? In the last couple of weeks I’ve noticed mine going from being able to go almost a week on a single charge to holding one for less than a day. It’s extremely disappointing, as the long battery life is one of the reasons I went with this model. I just wanted to see if this issue was one that might be in some way related to the issues others have experienced with the Charge.

https://showbox.bio https://tutuapp.uno/
Best Answer
43 REPLIES 43

‎09-26-2023 05:10

In response to Hempton

‎09-26-2023 05:10

Hi everyone, 

If you have any questions concerning the basic warranty we provide or how we handle the majority of cases. Do not hesitate to check on our Fitbit Limited Warranty. This definitely will answer some of your queries.

Best Answer
0 Votes

‎09-26-2023 08:46

In response to Hempton

‎09-26-2023 08:46

Since May ‘23

Sent from my iPhone
Best Answer
0 Votes

‎09-26-2023 08:54

In response to SusanStr

‎09-26-2023 08:54

I have contacted the Fitbit customer service team and they were very helpful. My Luxe was still under warranty and they issued me a replacement device. I received it in a timely manner. 

 

 

Best Answer

‎09-26-2023 09:47

In response to SusanStr

‎09-26-2023 09:47

@SusanStr I'm glad you got your replacement. Please keep sharing your progress with us. We are here to help. 

Best Answer
0 Votes