Luxe screen has lines

[Jackbeck]

My luxe has developed these colored lines? I woke up and my luxe screen was like this. It’s still responding and syncing to my phone. It’s barely a month old 

 

[Jackbeck]

Issue was fixed by plugging it in somehow?? It seems to be working fine after plugging it in for 30 seconds. 

Another update. Screen is coming and going, sometimes the screen turns on and it’s completely fine and other times it’s half glitched and sometimes is completely glitched out. 

Moderator edit: updated post. 

[MemaDeb]

Mine has been doing this for weeks now tried multiple resets it will work for a couple of minutes and I'm getting  the runaround to get warranty info.. had many fitbits and never this kind of issue

[AndreaFitbit]

Welcome to the Fitbit Community, @Jackbeck, @MemaDeb. I'm sorry to hear that your Luxe developed colored lines and thank you for adding a picture to your post. I appreciate that you mentioned the steps you have followed in order to resolve this.

I would suggest trying changing your trackers clock face following the steps of: How do I change the clock face on my Fitbit device?

[H-Mortal]

I have the same problem. This "fix" fixes the problem for about 12 hours and then the problem is back. I've had my Luxe for barely a month since my Charge 3 was damaged in an accident. I NEVER had any problems with the Charge 3 from day 1 for all the years I had it.  I was SO excited to get it as I can sleep with it on but now I am SO disappointed.

Moderator edit: word choice.

[AndreaFitbit]

Welcome to the Fitbit Community, @H-Mortal. I'm sorry to hear about your experience with Fitbit Luxe and thank you for trying the suggested steps. 

I understand how frustrating this could be and could you please confirm that you have restarted your tracker with these steps:

1. Swipe down from the clock screen to find the Settings app  .
2. Open the Settings app >  Restart Device Restart.

If your device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[H-Mortal]

That worked the first few times but now it does nothing. The screen flickers till it goes to the lines and then completely blank. It was working intermittently but now it doesn't. Like I said, piece of cheap junk. I wore my charge 3 for 3 years till I fell and busted the glass and not once did it ever give me one problem. I've had this luxe barely a months and it stops working. GLAD I bought the insurance!!!

[AndreaFitbit]

Thanks for getting back to us and for your feedback @H-Mortal. 

Could you please confirm that you have tried changing your tracker's clock face with the instructions of: How do I change the clock face on my Fitbit device??

[H-Mortal]

I have changed the clock face several times and restarted the luxe (when I could see a menu on the screen) several times. These worked somewhat before but now they do nothing. Also, there is no button on the charger and I have fully charged it.

When there is something on the screen, it flickers and then goes out. Sometimes there are lines but mostly now it's just a black screen with nothing on it and no tapping or movement will get anything to show on it. Once in a while the clock face will flicker again for not even 1 second and then go out. Sometimes it will actually randomly come on and look normal but that doesnt last either. 

Obviously I'm going to have to return it. I've barely had it 1 month. Garbage.

[AndreaFitbit]

Thanks for getting back to us and for following the advised troubleshooting steps @H-Mortal. 

I went ahead and created a case on your behalf. A Customer Support representative will contact you soon.

Please check your email.

[MemaDeb]

Thank you , It has come back a few times but more often than not I can’t read anything on it . We have had many different fitbits between us and have never seen this kind of issue.

Have a great day,
Debbie Kuntz

[AndreaFitbit]

Thanks for getting back to us and for your comment @MemaDeb. 

I understand how frustrating this could be and please confirm that you have changed your watch's clock face with the instructions on my previous post.

[pdegenh]

I have this issue with my FitBit Luxe as well.  . Changing the clock display did not work.  This is a very frustrating problem to have. .  And to know that it is widespread as well is also frustrating to hear. .   I was hoping to continue to be a FitBit customer but I think I need to consider alternatives (Apple watch)

[AndreaFitbit]

Welcome to the Fitbit Community. @pdegenh. I'm sorry to hear that your Luxe screen also has lines. I appreciate the steps you have followed and your comments.

I noticed that you already got in touch with our team and received assistance.

Have a nice day. 

[MemaDeb]

Yes as it's basically useless to wear and very frustrating as they said they did a ticket @ 3 weeks ago and i would be contacted and have heard nothing.

Have a great day,
Debbie Kuntz

[H-Mortal]

I did hear from customer service. I was offered a discount on another type of fitbit or a replacement luxe. I got the replacement luxe. Only the actual watch/tracker part came. No straps. So far after about a week its it's still working. Hope this one lasts.

[MemaDeb]

Thats good ! Mine is only 3 months old and has been going on for about 6 weeks 🙁

Have a great day,
Debbie Kuntz

[BBBerg]

Me too loved my Alta HR and it’s still work screen is cracked. Only 3 weeks and it’s worthless if you can’t use as a watch or see info. Tried Chat but they were useless. May try calling next. 

[AndreaFitbit]

Thanks for getting back to us @MemaDeb. I checked your last interaction with our Support Team and would recommend contacting them again in order to receive assistance. 

@H-Mortal, I hope that your replacement lasts too. 

@BBBerg, I noticed that you're still in touch with our team in order to receive further assistance. 

[Mporazynska]

Hi Andrea I also have a issue with lines on the screen. I went through all the actions mentioned by you on the previous posta but nothing works. Please connect with me to discuss possibile solutions as I AM based on Poland. Thanks