Luxe screen has lines

[Jackbeck]

My luxe has developed these colored lines? I woke up and my luxe screen was like this. It’s still responding and syncing to my phone. It’s barely a month old 

 

[Maddysgang]

So I just went thru the chat and they are going to give us a replacement. I pointed out this thread and now this a known problem and the 2 remedies they suggest did not work. Fingers crossed!

[Kchamp23]

Mine is doing this too. I've changed the watch face. I've restarted it multiple times. The thing has never been wet so it can't be that. And it's still glitching. Only mine is all green lines. 

[Ruby16]

Hi Debbie, try what Maddysgang tried and mention our thread of many users with the same problem. I shipped my Luxe out today we will see if they replace it (that is my understanding 🤷‍:female_sign:)

So frustrating 😫 

Roylene

[Djjur]

This is a known problem and company is doing nothing to remedy

[Didistar]

My luxe is doing this to. Received for mother's day and it started the week of July 4th. 

[Cmac4444]

Hi andrea,

please create a file for me as well. Ive had the same problem for over two weeks now. I have reset on the charging cable, changed the clock face, etc. and my luxe is still showing lines / a white rectangle where it should be snowing my data. 

thanks

[UberMomma]

I've had the same issues as @H-Mortal. Did all of the things you suggested, restart at charger, restart on screen, changed clock faces, and still glitching. Even put it in rice just to see if it was some kind of water issue. No luck. I've had my luxe for just about a month. Super disappointed.

[H-Mortal]

When I posted my original comments, Fitbit reached out to me and offered to replace the fitbit.  The new one they sent has worked fine with no problems.  Hopefully they are still monitoring this thread and will reach out to each person with the same problem AND will fix this issue.

[Ruby16]

They sent me a replacement as well 😊

[KrisyD]

I am having the exact same issues with mine. Tried resetting. Changed the clock face. Still doing the same thing. Supposed to receive an email regarding my warranty.  I only purchased in the middle of July. 

[Ruby16]

I recently received a replacement Luxe from Fitbit.

I sent AndreaFitbit a message thru this thread & she requested a case on my behalf with Fitbit.

Fitbit then sent me a packing label so I could send the broken one back.  I had mine about 3 weeks when the lines happened. 

It took about 3 weeks total to get my new Luxe. I did not have a receipt as it was a gift from my daughter. 

I believe this is a common problem by the comments on this thread. I hope Fitbit takes care of you like they did me!!

[Reddcl]

My Luxe also developed lines after a month. Tried all the steps and still didn’t fix the problem. Contacted Fitbit which sent a “refurbished” replacement. While I am grateful to get a replacement, I bought the product new and don’t feel a refurbished product is acceptable. Disappointed with Fitbit!!!

[Didistar]

how do we know if it is new or refurbished when they send the replacement ??   Yes, that is very disappointing.  I also don't like the the warranty doesn't extend with the replacement.

[AndreaFitbit · Accepted solution]

Hello everybody!

Thanks for reaching out regarding this situation with your Fitbit Luxe. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out!

I will be closing this thread, there will be no option for future replies. Please direct to customer support. Have a nice day.