Luxe screen has lines

[Jackbeck]

My luxe has developed these colored lines? I woke up and my luxe screen was like this. It’s still responding and syncing to my phone. It’s barely a month old 

 

[AndreaFitbit]

Welcome to the Fitbit Community, @Mporazynska. I'm sorry to hear that your Luxe screen also has lines. 

Could you please confirm that you have restarted and changed your device's clock face?

[Mporazynska]

 yes I confirm that I have taken all the mentioned above actions

[AndreaFitbit]

Thanks for getting back to us and for confirming that you have followed the advised troubleshooting steps @Mporazynska. 

I went ahead and created a case on your behalf and a Customer Support representative will contact you soon. 

You can check your email. 

[Mporazynska]

Hi Andrea

I am sorry but I did not receive any e mail from customer support

Please investigate

Thanks

[AndreaFitbit]

Thanks for getting back to us @Mporazynska.

Could you please check your Spam folder and let me know if you still can't find the email? I can ask our team to re send it to you. 

[Suvarna_S]

Hi Andrea, 
Happy 4th of July!
I have the same issue with my Fitbit Luxe which since today morning.
I have already tried a) restarting it b) changing the clock face 3) removing user data, disconnecting it from my phone and adding it back again.
The issue still persists. 
Please help!

Regards,
Suvarna

[Mporazynska]

Sorry but unfortunatelly nothing was received.

Any chance to confirm in private message the e mail adress?

Thanks

[MemaDeb]

I continue to receive these but not the follow up and it shows in the cc

Have a great day,
Debbie

Moderator edit: remove personal information. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Suvarna_S. Happy 4th of July for you too! I'm sorry to hear that your Fitbit Luxe has lines too and thank you for letting us know about the steps you have followed.

I went ahead and created a case for you too, in order to continue assisting you.

@Mporazynska, I sent you a Private Message in order to help you out. 

@MemaDeb, you can unsubscribe from this thread in order to stop receiving messages. Select the option menu on the right upper corner and then select Unsubscribe. 

We look forward to get you back on track. 

[JoJack1977]

Hi my fitbit luxe has also developed lines, noticed this morning.  Can you contact me please?

[AndreaFitbit]

Welcome to the Fitbit Community, @JoJack1977. I'm sorry to hear that your Luxe has also developed lined.

Could you please confirm that you have already restarted your tracker? 

[AB141]

I had this issue with my Luxe.  I followed all the troubleshooting steps with a fitbit rep and was eventually offered a replacement Luxe.  Now the replacement Luxe is doing the same thing only worse.  Do I have any other options or am I just out the money?  It appears to be a very common problem so really disappointing.   Thanks for any help you can give 

[AndreaFitbit]

Welcome to the Fitbit Community, @AB141. I'm sorry to hear that your replacement Luxe has lines but worse.

I  understand how frustrating this could be and could you please confirm that you have already followed the advised steps back then (restart and changing clock face) with your replacement device?

[AB141]

Yes I followed all of the reset and clock face change steps and the face is
basically unusable. Just a solid orange color when on.

[AndreaFitbit]

Thanks for getting back to us and for confirming that you have followed all the troubleshooting steps @AB141.

I understand how frustrating this could be and went ahead and created a new case on your behalf.

You can check your email. 

[AB141]

Thank you!

[AndreaFitbit]

You're very welcome @AB141.

Have a nice day!

[Tavleen]

I have the same issue. I have restarted it, changed watch faces. Nothing works. So frustrating. My watch is less than a month old and has been used properly 

[AndreaFitbit]

Welcome to the Fitbit Community, @Tavleen. Thank you for mentioning the steps that you have followed in order to remove the lines on your Luxe display. 

I understand how frustrating this could be and went ahead and requested a case on your behalf. 

Please check your email. 

[ladyk468]

This same exact thing is happening to my Luxe.

im thinking based on the timeline of all these people have the exact problem that this is a bad batch of Luxe’s. This is my second luxe and my other one never did this. Mine is only a couple of months old also. 
I will try to do the things you’ve listed but I’m guessing the result will be the same.

-Kathy