Luxe screen has lines

[Jackbeck]

My luxe has developed these colored lines? I woke up and my luxe screen was like this. It’s still responding and syncing to my phone. It’s barely a month old 

 

[AndreaFitbit]

Welcome to our community, @ladyk468. Thank you for your feedback and I'm sorry to hear that your Luxe also has lines on the screen. 

Please let me know how it goes with advised troubleshooting steps and I'll be happy to assist you. 

[TProch]

My Luxe started doing this Sunday. I came here to the forum and have changed the click face and restarted multiple times. Still getting lines or no display. 

This is really disappointing. 

[AndreaFitbit]

Welcome, welcome @TProch. Thank you for letting us know about the steps you have followed in order to remove the lines on your Fitbit Luxe. 

I noticed that you got in touch with our team and received assistance.

Have a great weekend. 

[leclercr]

Same problem here, I tried the solutions proposed by Fitbit, but it doesn't work.

[AndreaFitbit]

Welcome to the Fitbit Community, @leclercr. I'm sorry to hear that your Luxe has lines and thank you for letting us know that you have tried the solutions proposed by Fitbit. 

Please confirm that you tried restarting your Luxe and changing the clock face with the instructions provided on my previous posts.

[Cathymaym]

I had the exact same problem with my Luxe after less than 2 weeks use. Tried all of the fixes which worked the first time but no longer after that. Ended up returning it to the store and got a replacement luckily. So far so good, but it’s only been 2 weeks. Had an Inspire HR for 4 years previously, not one problem. Now have my fingers crossed that the replacement one keeps working. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Cathymaym. Thank you for sharing your experience with your Fitbit Luxe and for your feedback. 

I hope your replacement keeps working too. 

[AB141]

Thank you. I hope so too

[Pfred]

Hi, I've been reading the responses and trying all your suggestions for my luxe--mine also just has lines all of a sudden.  I purchased mine 1/1/23 so it's not a year old yet either.  When i try the restart, I can feel the slight vibration after each time I hold the button on the charger and after the third time I see a faint gray bar (?) in the center of the screen but then nothing.  I can't try resetting my clockface because the screen remains black. 

what else can i try?

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update: I realized I wasn't correctly reading your advice  to change the clock face. so i went back and tried again and I changed the clock face from Ariel (i think) to Simpler. now instead of the colored lines across the screen, i have 4 gray ones.

[AndreaFitbit]

Welcome to the Fitbit Community, @Pfred. Thank you for letting us know that you restarted your Luxe and that you changed your tracker's clock face. 

I went ahead and created a case on your behalf and a Customer Support representative will contact you soon. 

Please check your email.

[Pfred]

thank you!

[Ruby16]

My Luxe has lines as well...I changed the clock face I just have different colored lines now..It was a gift from my daughter, I started wearing it July 5/23  I did have to restart once before but can't now as I only have lines on my screen..any help would be appreciated thanks

[AndreaFitbit]

You're very welcome @Pfred.

Welcome to the Fitbit Community, @Ruby16. Thanks for letting us know about the steps you have followed in order to remove the lines on your Luxe's screen. 

I went ahead and requested a case on your behalf.

Please check your email.

[Sonryl]

This is also happening to me.  I have tried changing the clock  but it will not connect. I have tried  resetting  it via the charger   but do not get the Fitbit symbol.  As the screen is blank I can not  go to settings  on it. I have not had the Luxe for only a short time and am very disappointed.  Help please.

[Mtbow]

This is also happening to my Luxe. I tried resetting it and now it is completely black. I tried changing the clock but it did nothing. I also tried charging it for a few minutes and nothing. Any help would be greatly appreciated.  Thank you. 

[TProch]

AndreaFitbit I was sent a replacement device and I hope it will work as it should. Was there a batch of bad microchips or something? Seems odd so many if us with a Luxe are having the same screen failures after a few months of use?

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Cathymaym glad they replaced yours, seems to be the only fix that works. 

[Luxelover]

Same problem here. It started last Friday with a glitch, worked well untill Sunday afternoon. After that no screen anymore except for the colored lines. Resetting does not work. As for changing the clock face, every one I look it says unavailable because it's not compatible with a Luxe.

Anyone an idea?

[Maddysgang]

We have the same issue. Every screen has lines and we tried changing clockface and resetting. I bought this for my mom as a mothers day gift but we didn't actually set it up until last month. It worked great until she found the lines while away last week. 

[Ruby16]

Thank you!! I have a mailing label now and will be sending my Luxe back...I believe I am getting a replacement 👍

[MemaDeb]

Lucky you ... 2 months old and they have never reached out after multiple attempts to rectify this.

Have a great day,
Debbie Kuntz